Client Performance Manager

Join a collaborative insurance team focused on expanding an environmental impairment liability portfolio and delivering tailored risk solutions to businesses. In this senior role, you will evaluate complex environmental risks, manage new and renewal accounts, and drive profitable growth across products such as site pollution, contractors pollution, and excess follow-form policies. You will build strategic relationships with broker partners, identify new business opportunities, and negotiate coverage terms that balance customer needs with underwriting discipline. Working closely with risk consultants, claims specialists, legal professionals, and international colleagues, you will help develop creative solutions for complex client challenges. You will also mentor junior underwriters, contribute to business-wide initiatives, and support continuous improvement through data-driven decision-making. This opportunity suits an experienced environmental underwriting professional who combines technical expertise, commercial judgment, and relationship-building skills in a dynamic, collaborative environment.

• At least seven years of experience in environmental underwriting; experience in environmental consulting is an advantage.

• A degree in Risk Management and Insurance, Environmental Sciences, Chemistry, Biology, or a related discipline.

• Strong technical underwriting expertise, with the ability to assess complex environmental risks and analyze detailed information from multiple sources.

• Demonstrated experience managing insurance accounts, evaluating risk, negotiating pricing and policy terms, and balancing business development with profitability.

• Proven ability to build and maintain strong relationships with brokers and internal stakeholders across multiple functions.

• Excellent written and verbal communication skills, including the ability to explain complex information clearly and persuasively.

• Strong leadership and thought leadership capabilities, with the confidence to influence decisions, motivate others, and guide colleagues toward shared objectives.

• A proactive, solution-oriented mindset, commercial awareness, and an entrepreneurial approach to identifying opportunities and addressing client challenges.

• Ability to work collaboratively with legal, claims, risk consulting, product development, and international teams on complex insurance programs.

• Familiarity with AI tools and their application to everyday tasks, workflow efficiency, and data-driven decision-making.

• Experience applying artificial intelligence and machine learning to improve business processes and decision-making is highly desirable.

• Strong organizational skills and the ability to manage competing priorities while maintaining sound underwriting judgment and service quality.