Transformation Consultant - CX, Service & Business Design

You will contribute to discovery, definition and transformation projects by:

• →Planning and conducting stakeholder interviews, customer/user research and workshops.
• →Mapping current-state journeys, services, processes, tools, roles, channels and touchpoints.
• →Synthesizing research, business input and client artefacts into clear insights, implications and recommendations.
• →Creating structured consulting artefacts such as customer/employee journeys, service blueprints, process maps, ecosystem maps, frameworks and decision narratives.
• →Supporting the definition of target-state experiences, digital ecosystems, service models, product/platform concepts and transformation directions.
• →Helping clients clarify briefs, frame the right problems, prioritize opportunities and define practical roadmaps for action.
• →Identifying implications for services, processes, roles, capabilities, governance and adoption.
• →Collaborating with ATCOM’s AI, product, design, technology and data teams to connect discovery outputs with the right execution path.
• →Preparing client-facing deliverables, workshop materials, presentations, reports and decision-making narratives.

You may come from a background in service design, CX consulting, business design, product strategy, digital consulting, business analysis, transformation consulting, strategic design or organizational change.

You should have:

• 2+ years of relevant experience in a related role. We are open to different seniority levels, depending on experience, mindset and fit.
• Experience conducting interviews, facilitating workshops and working with stakeholders.
• Strong synthesis, structured thinking and problem-framing skills.
• Good understanding of customer/employee journeys, service models, business processes and digital touchpoints.
• Familiarity with digital platforms, portals, commerce, CRM, workflow tools, internal systems or broader digital ecosystems.
• Ability to turn complex information into clear, useful artefacts — such as slides, maps, flows, frameworks and collaborative documentation — using collaboration, documentation and presentation tools such as Miro, Notion, PowerPoint or similar, as well as AI tools such as ChatGPT, Claude or similar where relevant.
• Excellent written and verbal communication skills in Greek and English.
• Confidence in client-facing environments.
• Curiosity, ownership and willingness to work across disciplines.
• A degree in a relevant field — or equivalent practical experience — such as Design, Business, Marketing, Management, Psychology, Human-Computer Interaction, Service Management, Communication or a related discipline.