Tenant and Guest Ambassador

The Tenant and Guest Experience Ambassador owns the experience strategy for a premier office building, setting the standard for how occupants and visitors engage with the property. Moving fluidly between high-touch hospitality and sharp problem-solving, you will lead the property's service culture during an active season of building transformation. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. You will have the autonomy to design and grow this program from the ground up, choosing the more inspiring, innovative, and optimistic path on our journey toward success.

Shift Monday to Friday 8:00 am to 5:00 pm

• →Deliver bespoke, high-touch lobby and concierge services to tenants and visitors.
• →Supervise on-site hospitality staff and ensure compliance with premium service guidelines.
• →Design, launch, and manage a new hospitality and tenant experience strategic plan.
• →Manage communications to proactively mitigate construction and renovation impacts.
• →Create event calendars and coordinate regular programming, from wellness activities to community events.
• →Build strong relationships with key decision-makers and tenant representatives as their go-to advocate.
• →Oversee amenity spaces, property app administration, program budgets, and vendor contracts.

• 3+ years in high-touch hospitality, such as luxury hotels, private clubs, or premium corporate guest services.
• 2+ years of management experience, aligning with our belief that the most effective teams are built when everyone is empowered to thrive.
• High EQ with exceptional composure, empathy, and intuitive problem-solving skills under pressure.
• High IQ with strong organizational skills and the ability to manage competing operational priorities.
• Polished communication skills to move fluidly between executive tenants and service providers.
• Proficiency with office software, CRM platforms, and tenant-facing technology.

• Bachelor's degree or equivalent experience in hospitality management, communications, or business.
• Experience in a Class-A commercial office environment undergoing active renovation or repositioning.
• Familiarity with tenant-experience platforms and local Dallas market trends.
• A desire to embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.