Account Representative

United States·PlymouthFull Timemid

Customer SupportCustomer Service Representative

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Overview

The Tokai Rika Group is seeking an Account Manager for our Subaru team who has strong analytical skills as well as strong skills in dealing with commercial issues, planning,

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Customer SupportCustomer Service Representative

The Tokai Rika Group is seeking an Account Manager for our Subaru team who has strong analytical skills as well as strong skills in dealing with commercial issues, planning, coordination and communication.

Represent Tokai Rika commercially with Customers, in line with Tokai Rika sales goals:

Responsible for sales related commercial communications between TR and assigned Customer

Work to resolve all sales related, commercial and financial discrepancies

Coordinate negotiating for piece price, tooling, obsolesces, design changes, etc

Build multi-level relationships within the Customer’s organization

Maintain high level of customer satisfaction

Communicate Customer expectations within TR:

Receive and distribute RFQ’s, price targets, APR expectations, and competitor information

Review & understand Customer terms and conditions

Develop Customer Sales Strategy with significant assistance and guidance

Understand current market trends and the relationship to Customer expectations

Work to improve profits and reduce cost or loss:

Adhere to corporate profit targets

Understand corporate cost structure

Negotiate cost internally to meet Customer price targets

Monitor & report on Customer & commodity annual profitability targets

Support and follow TR established processes, procedures and policies:

Follows, mentors & trains on IATF & ISO procedures

Support TR Quality & Environmental Policies

Provide departmental support:

Mentor and train Account Representative I

Document processing (filing, saving, faxing, distributing, etc)

Bachelor’s degree in Business Administration, Marketing, Finance or Economics.

2 - 5 years of sales experience dealing with commercial issues.
Japanese automotive transplant experience preferred.

TRAM, Inc. is a Japanese owned automotive parts supplier, serving the Japanese Transplants (Toyota, Nissan, Subaru, etc.) as well as the domestic OEMs (Ford and GM). Located in Plymouth, MI, TRAM, Inc. is a subsidiary company of Tokai-Rika Co. LTD, which is located in Nagoya, Japan. TRAM was founded in 1986 and currently employs 2,500+ people at our 5 locations.

We manufacture automotive components such as switch-related products (window regulators, headlights, cruise control, turn signals, multifunction and HVAC switches), security and safety-related products (shift levers, steering wheels, steering locks, seat belts, key cylinders, mechanical and remote keys).

Shift your career into drive and help TRAM make the driving experience an intuitive connection between the human body and the vehicle.

TRAM, Inc. is an Equal Opportunity Employer.

For additional information about our companies, please see our web site at http://www.tokai-rika.co.jp/en/

This is a great opportunity to join our growing organization and enhance your skills to become a valuable member of our successful team!