Salesforce Administrator/Developer

Delinea secures human and machine identities for some of the largest organizations in the world. Our Customer Support, Customer Experience and Professional Services teams run on Salesforce, with Service Cloud and Experience Cloud at the center, connected to NetSuite, Gainsight, Jira Service Management and Certinia PSA. You will decide when a problem is solved with Flow and when it needs Apex, and then build it either way. You will work alongside a platform lead who sets engineering standards and reviews designs, and business partners who will feel your decisions first.

This is a hybrid role with the quarter. We are explicit by design, roughly 60% administration and 40% development, shifting out the split so you can judge whether it fits you.

• Case routing and entitlements reflect Support's current SLAs, and SLA attainment is reported from Salesforce without manual work.

• A completed security review of the Experience Cloud site and the code behind it, with findings closed and an owner for every external access path.

• Portal deflection measurably up, with a Knowledge structure Support maintains without you.

• At least one Agentforce for Service capability in production, with a custom action you wrote and a guardrail you defined.

• Every change in your scope, declarative or code, carries approval and test evidence; zero change-control exceptions across the year's audits.

• Hands-on ownership of Salesforce Service Cloud in production: case management, routing, entitlements and Knowledge.

• Apex and Lightning Web Components you have written, tested and shipped to production yourself, including at least one asynchronous job and one trigger, with a clear sense of governor limits and bulkification.

• Experience configuring Experience Cloud sites, including external users, sharing sets and guest user security, and an understanding of how Apex sharing behaves for external users.

• Deep working knowledge of the Salesforce security and sharing model, applied with least privilege in both configuration and code.

• Clear written communication: design notes, release notes and documentation a non-technical stakeholder can act on.

• Salesforce Platform Developer I or II, Advanced Administrator, Service Cloud Consultant or Experience Cloud Consultant certification.

• Apex REST services, OAuth 2.0 flows on connected apps, or integration through middleware such as Boomi.

• Agentforce, Einstein for Service or other AI in a support setting.

• Certinia PSA, Gainsight or Jira Service Management.

• A SOX-regulated or otherwise audited environment.

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.