Front Desk Agent - Full-Time, Year-Round - Cedar Creek Lodge

Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring for a Front Desk Agent to Live. Work. Explore. in the gateway to Glacier National Park!

• →Follow cash handling procedures and secure bank
• →Post charges to guest accounts
• →Reconcile transactions and verify daily drop amounts
• →Understand and follow PCI compliance guidelines

• Maintain positive guest relations at all times
• Answer questions and provide accurate information about area facilities, activities, and attractions
• Handle guest problems and complaints, resolving issues to guest satisfaction
• Educate guests on company environmental policies

• Register guests, assign rooms, and issue keys securely
• Make, confirm, and cancel reservations
• Handle all aspects of group tour arrivals and check-ins
• Prepare guest folios and statements for checkout
• Process payments and balance receipts/transactions at end of shift

• Answer phones promptly using proper etiquette
• Take accurate messages and relay information
• Coordinate wake-up calls and handle guest mail
• Operate PBX switchboard for calls
• Maintain up-to-date guest room lists

• Assist with retail sales where applicable
• Handle lost and found items according to procedures
• Follow emergency and safety protocols
• Maintain clean and organized workspace
• Assist other departments as needed

• Strong communication and people skills. Must be able to speak, read, write and understand English.
• General computer skills and knowledge of common office machines, i.e., computers, typewriters, calculators, cash registers, etc. required.
• Knowledge of Property Management System (PMS) Opera preferred.
• Basic Sales and Accounting skills.
• Ability to learn quickly and follow instruction accurately.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse peoples and help resolve any issues.
• Ability to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.
• Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
• Must be able to handle guest concerns in a tactful and caring manner.
• Must be team-oriented.
• Must possess neat and pleasant grooming habits.
• Must be knowledgeable of Glacier National Park’s history and points of interest.
• Must have good organizational skills.

Physical Requirements include:

• Able to lift and carry up to 15 pounds.
• Standing for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift up to 8 hours.
• Working with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.