Occupational Health Team Lead

Working at Abbott

• Provide day-to-day leadership, coaching, and direction for Occupational Health Coordinators and Data Entry Representatives supporting occupational health service events.
• Serve as the subject matter expert for departmental procedures, ensuring work is completed accurately and consistently.
• Train and onboard new team members, monitor progress, and provide ongoing performance feedback.
• Assign and prioritize work to support service levels, quality standards, and operational goals.
• Act as the first point of escalation for clinic account issues, coordinating resolution and communicating outcomes to clients.
• Partner with management to identify process gaps, operational risks, and opportunities for continuous improvement.
• Monitor team productivity, documentation quality, and follow-up activities to ensure timely issue resolution.
• Identify backlog trends and workflow challenges, providing recommendations to improve efficiency.
• Document, track, and escalate unresolved concerns to management as appropriate.
• Participate in client calls and support efforts to address service-related questions and concerns.
• Support cross-functional initiatives and other departmental projects as assigned.

• High School diploma or equivalent.
• Ability to successfully perform the essential functions of both the Occupational Health Coordinator and Data Entry Representative roles.
• Ability to complete cross-training across all Occupational Health department functions within 30 days of assuming the Team Lead role.
• Demonstrated experience coordinating work, training others, or providing operational guidance within a customer support, healthcare operations, or administrative environment.

• Bachelor’s degree from an accredited college or university.
• Experience leading, mentoring, or training team members in an operations or service environment.
• Experience handling escalated customer, clinic, or account-related issues through resolution.
• Experience monitoring team performance, workloads, and operational metrics.
• Ability to quickly learn new systems, processes, and regulatory requirements.
• Proven ability to work independently, prioritize competing responsibilities, and drive results.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

In specific locations, the pay range may vary from the range posted.