GN-I&E- Comms and Media Lean Telco Exec

Job Title - Lean Telco Strategy

Manager & Senior Manager | S&C GN - Non Network

Level 07 to 06

Bangalore / Gurgaon / Pune

S&C GN - Non-Network

As a Lean Telco Manager / Senior Manager, you will lead the reinvention of telco operating models for global Communications & Media clients, helping them move from high-CAPEX/OPEX, low-return positions to AI-first, lean and agile operating models. You will shape Lean Telco strategy and value realization roadmaps, drive enterprise-wide cost, productivity and operating model reinvention, lead telco restructuring and separation initiatives, and apply AI-first process reinvention across customer, commercial and technology domains to deliver measurable cost, productivity and cash-flow impact

·       Executive stakeholder management skills, including C-suite engagement, strategic workshop facilitation, SteerCo communication and board-level storytelling

·       Experience leading multi-workstream transformation programs, setting up governance cadences, managing RAIDs and dependencies, and driving outcome-based execution

·       Experience shaping AI transformation pursuits, developing solution narratives, commercial frameworks and AI-led transformation proposals & delivery

·       Proven ability to coach, mentor and develop consulting teams while ensuring delivery quality, structured problem solving and client readiness

·       Deep expertise in telecom operating model transformation across Network, IT & Platforms, Sales & Marketing, Customer Service, Corporate Functions and adjacent telecom domains

·       Ability to shape Lean Telco strategy and transformation ambition, including future-back roadmap design, AI-first operating model definition, value architecture and investment case development

·       Experience defining transformation roadmaps, execution priorities and value realization governance to drive measurable cost, productivity, cash-flow and operating model outcomes

·       Experience leading IT reinvention across BSS/OSS, ITSM and enterprise IT service management environments

·       Expertise in IT operating model and service management design, including incident, request, problem and change management transformation

·       Experience defining service operations redesign, workflow orchestration, automation, AIOps and AI-enabled IT operations strategies

·       Ability to conduct process assessments, workflow mining, service request optimization and productivity improvement initiatives across IT operations

·       Strong experience leading telecom restructuring, business separation, carve-out, portfolio rationalization and simplification programs

·       Expertise in separation strategy, transition planning, Day-1 readiness, future-state operating model design and legal entity design considerations

·       Experience assessing infrastructure and asset boundaries in separation scenarios (network, IT, shared platforms)

·       Familiarity with partnership, monetization and value-based operating models in the context of telecom portfolio and structural transformation

·       Exposure to AI/GenAI/Agentic AI use cases across telecom operations, customer care, IT service management, sales, marketing, finance, procurement or HR

·       Experience designing multi-agent enabled operating models, including human-in-the-loop checkpoints, agent guardrails and orchestration across process, IT and customer domains

·       Familiarity with agent orchestration frameworks, LLMOps/MLOps concepts and enterprise AI platforms such as Azure AI, Databricks, AWS or GCP; Relevant AI, Agentic AI, cloud or industry certifications

·       Knowledge of BSS/OSS platforms and COTS products such as Amdocs, Ericsson, Netcracker, Salesforce, ServiceNow or equivalent platforms

·       Certifications such as PMP, Prince2, SAFe, CSM/PSM, CBAP, eTOM, Lean Six Sigma or relevant telecom/process certifications

·       Lead Lean Telco engagements from strategic diagnosis through value targeting, roadmap design and execution mobilization.

·       Shape client ambition and target state across Lean Telco strategy, business model reinvention, operating model reinvention and cost/productivity transformation.

·       Lead company-wide transformation programs covering Network, IT & Platforms, Sales & Marketing, Customer Service and other adjacent functions

·       Drive restructuring and carve-out workstreams, including separation models, governance design, shared services, service catalogues and transition planning

·       Create business cases, value driver trees, KPI baselines, savings estimates and value realization dashboards for leadership-level decision-making.

·       Facilitate senior stakeholder workshops, SteerCo updates, transformation governance cadences and cross-functional planning sessions

·       Develop assets, methods, thought leadership, proposals and reusable delivery approaches for the Lean Telco capability.

·       Coach and mentor consultants and analysts, ensuring delivery quality, structured problem solving, client readiness and professional development

·       Support global sales teams to identify and win opportunities, lead proposals and business-development efforts, and create consensus-driven deliverables as a domain expert

This position is based at our Bengaluru/Gurgaon/Pune office. About Accenture

Minimum 8-14+ years of progressive telecom, strategy consulting, transformation, operating model, cost optimization or technology modernization experience.

B.Tech/BE + MBA from reputed/Tier 1/Tier 2 institutes preferred, or equivalent rich telecom, consulting and transformation experience.

Visit us at www.accenture.com 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.