Service Manager, Clark's Austin

Description

Clark’s Austin is the original neighborhood jewel that started it all, tucked away on historic West Sixth Street. A cozy, high-energy, boutique room featuring an iconic patio under the Texas live oaks. We are the town's go-to for pristine oysters on the half shell, ice-cold martinis, our legendary lobster roll, and champagne by the glass.

We are hiring a dedicated, long-tenure operator to step in as Service Manager. In our ecosystem, the Service Manager is a critical leader on the floor—driving front-of-house team excellence, elevating the guest experience, and taking active ownership of service standards. MML Hospitality, founded by Larry McGuire and Tom Moorman in 2006, now operates 30+ concepts across Austin, Houston, Aspen, Montecito, Malibu, Dallas, and Menlo Park. This is your chance to run an Austin institution.

• The Floor & Hospitality: Lead and manage the front-of-house team to promote ultimate professionalism and teamwork. Walk the room constantly, own the pre-shift, and deeply connect with our deep roster of Austin regulars.
• The Operations: Oversee table reservations, seating arrangements, and guest flow to optimize capacity and minimize wait times. Manage inventory, labor controls, and POS systems administration.
• The Team: Train, mentor, and coach staff on elite service techniques, product knowledge (from oyster varietals to wine pairings), and authentic customer engagement.
• The Collaboration: Partner closely with the General Manager and the kitchen team to ensure seamless communication and coordination between front-of-house and back-of-house operations.

• Experienced Leader: Progressive experience in a supervisory or managerial role within an upscale, fast-paced restaurant environment (oyster bar, premium bistro, or high-volume neighborhood hotspot).
• Texas Certified: Fully certified in Texas Alcoholic Beverage Commission (TABC) compliance and Texas Food Management. Proficient in managing inventory and analyzing daily sales data.
• Builder & Mentor: You take pride in training your team and can point to hospitality professionals you have successfully coached or promoted.
• Flawless Communicator: Excellent interpersonal skills to gracefully handle guest inquiries, feedback, and complaints, while keeping the team aligned through killer pre-shifts and clear directives.
• Adaptable: Strong attention to detail, organizational stamina, and the flexibility to thrive during busy evenings, weekends, and holidays.

Five days a week, including evenings, weekends, and holidays. Hospitality is a live, dynamic sport—we work when the magic happens.

Send a resume and a short note about a service moment in the last year you’re proud of. A specific table, what went wrong (or right), and exactly how you handled it. We read every single one.

MML Hospitality is an equal-opportunity employer. Background check conducted post-offer.