Bilingual ATM Helpdesk Representative

Bilingual ATM Helpdesk Representative

Dolphin Debit, a wholly owned subsidiary of Euronet Worldwide, provides full-service ATM management—from monitoring and maintenance to cash management and updates.

We’re seeking a Bilingual ATM Helpdesk Representative fluent in English and Spanish to join our Spring, TX team. You’ll monitor ATM performance, troubleshoot service issues remotely and coordinate technicians when on-site support is needed. Your follow-through and communication will help restore service quickly and keep customers informed.

If you enjoy solving problems, helping customers and keeping things moving in a busy environment, we’d love to hear from you.

• →Monitor ATMs for outages and service issues using monitoring tools.
• →Troubleshoot equipment problems remotely and determine when on-site service is needed.
• →Create service tickets and dispatch service providers and technicians.
• →Track issues through resolution and escalate delays or unresolved problems to the Service Manager.
• →Support customers by phone and email in English and Spanish.
• →Coordinate with service vendors and keep customers updated throughout the resolution process.
• →Maintain accurate, timely records of calls, troubleshooting steps and service activity.

This is a full-time position with shifts that may vary within these operating hours:

• Monday–Friday: 6:00 a.m.–7:00 p.m. Central Time
• Weekends: 8:00 a.m.–6:00 p.m. Central Time

• High school diploma or equivalent.
• Fluency in English and Spanish, with strong verbal and written communication skills.
• Excellent attention to detail and consistent follow-through.
• Ability to prioritize tasks and adapt as service needs change.
• Sound judgment and a practical approach to problem-solving.
• Ability to work independently and collaboratively.
• Proficiency with Microsoft Outlook, Word and Excel.