Remediation Engineer, End User Security Vulnerability - Baltimore City Office of Information and Technology

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

This position will primarily focus on prioritizing, remediating, and validating security vulnerabilities affecting end user computing devices, operating systems, browsers, applications, and related endpoint technologies. The position will also serve as backup to the systems engineering vulnerability team. The position will be responsible for reducing legacy vulnerability backlog and continuously addressing newly identified vulnerabilities that occur across the environment on a regular basis.

The position is primarily responsible for identifying, coordinating, and remediating security vulnerabilities across end-user computing environments, while also providing backup support for Systems. The role manages the full vulnerability remediation lifecycle from reviewing findings and deploying patches to troubleshooting failed deployments and validating that vulnerabilities have been successfully resolved without disrupting business operations.

Key responsibilities include using tools such as Intune, SCCM, and custom scripting to deploy operating system, application, browser, and security updates; creating and testing remediation packages and scripts; addressing unsupported or end-of-life software; and developing remediation plans for complex or recurring vulnerabilities. The position also maintains detailed documentation, analyzes vulnerability trends and root causes, recommends improvements to endpoint security and lifecycle management, and may serve as a technical lead or escalation resource. On-call and after-hours support is also required.

• Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
• Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
• Knowledge of current trends and developments in network-based communications systems.
• Knowledge of computer-based communications protocols.
• Knowledge of security groups and roles and assignment of those roles.
• Skill in developing database queries and generating reports.
• Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
• Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
• Ability to analyze, apply logic and solve technology problems.
• Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
• Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
• Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
• Ability to write detailed technical reports and analyses.
• Ability to develop a working knowledge of computer systems software and operating systems.
• Ability to develop systems software and systems software testing procedures.

All people, including current City employees, selected for this position must complete a mandatory six-month probation. 

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.                

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org. 

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented in your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application. 

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. 

If you have any questions please contact Katrina Bayton, Recruitment Talent & Acquisition Specialist II via email at Ayomide.Arodoye@baltimorecity.gov.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.