24d ago

USD$82,000 - USD$108,000/yr

Key Account Representative, NAM

United States·PortlandFull-timemid

Customer SupportCustomer Service Representative

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Quick Summary

Overview

Your Opportunity at ARC’TERYX:As a Key Account Representative, you will support the work to evolve how the Arc’teryx vision comes to life at the brand’s key strategic wholesale accounts.

Technical Tools

Customer SupportCustomer Service Representative

Your Opportunity at ARC’TERYX:

As a Key Account Representative, you will support the work to evolve how the Arc’teryx vision comes to life at the brand’s key strategic wholesale accounts. When successful, a guest walking through these doors steps into a seamless brand experience. While an uncompromised brand presence is the #1 goal, it will be satisfying to watch sales grow, both in core and emerging categories of the brand. You will work with key external stakeholders to understand their needs and then will collaborate with internal teams at Arc’teryx from Marketing to Merchandising to Allocations to Finance to the field teams to build a plan that brings a collective strategy and vision to life. Your closest partners are the National Account Managers and their associated accounts. Your work will support and complement their seasonal strategies within a narrow set of accounts and categories. You will support sell–in, whilst taking a lead on analyzing sell-through and maximizing in-season business. Your work will contribute to the development of 3-year account planning; further driving the brand’s excellence in North American wholesale.

This is a hybrid role, based in Portland, Oregon, and is eligible for a hybrid work schedule. Frequent market travel is required to key US epicenters.

Meet Your Future Team:

The North America Wholesale team is accountable for delivering sales through all local channels. We meet the guest where they are shopping, and ensure Arc’teryx is represented in an authentic, consistent way. As the retail landscape changes, we will work together to evolve our approach with creativity and teamwork.

Working closely with a targeted set of categories or accounts within the brand’s key account portfolio, support a strategic sales plan for complex retail accounts; leveraging account insight, regional trends and brand goals to achieve provided sales targets

In-line with the brand’s merchandising and categorizing goals, driving account and category growth and profitability by assessing and building on areas of momentum and priority

Leveraging SPS commerce data, market and competitor trends, along with buyer preferences at the category level to enhance a strategic sales plan and support in meeting quarterly fiscal sales goals

Centering on account-specific needs, supporting the seasonal selling and forecasting process with internal stakeholders and achieving a high degree of accuracy and excellence in a sell-to-forecast model; showroom support vital

Using experience and data to drive for product catalog accuracy, facilitate product data/content on an ongoing basis, and product feedback to drive continuous partnership stability; reporting back internally and externally

Connecting members of the Arc’teryx community – Tech reps, ambassadors, regional brand staff, and wholesale shop pros in best-in-class events, trainings and activations that build brand awareness and excitement

Partnering with account services and wholesale operations, managing the orderbook to ensure best possible fulfillment, satisfied partners, and in-season sales opportunities

Traveling the region to sell, stoke, educate and amplify the Arc’teryx brand and its offering (up to 40% of your time may be spent traveling within the US & Canada regions)

Tracking in-season data trends, driving sales and facilitating uploads for content and product copy

Supporting or leading sell-in appointments, showing product, and acquiring pre-season sales with leading NAM retailers.

You have a Bachelor’s Degree in Business or a related field

You have 5+years of sales experience in outdoor or athletic sales; ideally selling apparel and footwear in the key account space

You have thorough knowledge of key wholesale metric levers and how to use them to create increased profitability and sales for Arc’teryx and its retail partners

You have the ability to lay out practical and logical assortment plans based on retail space, merchandise build-outs, inventory turn, and sell through

You have a strong ability to build relationships, sell, influence, and negotiate

You have strong presentation and communication skills

You have excellent organizational skills, analytical ability, and a track record of strategic planning

You are able to tell stories through data and analytics

You are optimistic about the future and what can be achieved, and listen to others’ needs

You have the ability to tell a holistic story verse taking a transactional approach.

You are proficient in Microsoft Office and Excel, and have experience with SPS commerce / PowerBI

You have the ability to work well independently and in a team

You are proactive in identifying the root cause of issues and developing solutions

You remain highly flexible and adaptable when and balance autonomy and collaboration

You seek the best (sometimes not the easiest) solutions with unwavering commitment

Your passion for your work is paralleled by your passion for getting outside and living it

You have the ability to travel internationally 25-40% of the time for internal and external events; varies by seasonality

Your strong business acumen and retail math will drive the top and bottom-line number for the account both with prebooks and in-season sales

The salary range for this role is: USD$82,000 - USD$108,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - Immediately vested 401(k) retirement savings plan matching, eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase Program (ESPP), where applicable.
Time & Flexibility - Paid time off, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave for birthing and non-birthing parents, including an option to ease the transition back to work.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

 *Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.

Location & Eligibility

Where is the job

Portland, United States

Hybrid, some on-site time required

Who can apply

About this job

Pay per year: $82,000–$108,000 a year; 145% above the $38,844 median for Customer Service Representative jobs on Jobera (2,489 salaries).
Who can apply: United States
Posted: 24 days ago
Employer: has 257 open jobs on Jobera in 11 countries.