Clinical Systems Specialist - Job ID: 2061

Are you passionate about helping people working on clinical trials with their system-related problems and ensure that the right steps are taken to avoid those problems repeating themselves?

Do you have experience with supporting IT applications and with understanding and structuring user needs? 

If so, now is your chance to join Ascendis Pharma as our new Clinical systems specialist for the clinical domain.

This position is based in our Global IT organization. In Global IT, we have spent the past five years building and maturing a product-driven organization. We operate with a strong focus on product management and lifecycle thinking, where long-lived teams take full ownership- from problem discovery to solution delivery and continuous improvement - ensuring we address real business needs.

Our structure combines clear leadership intent with empowered teams: each team member is supported by both a People Leader focused on development and a Functional Leader guiding strategy and delivery. We foster autonomy and self-organization to enable fast flow, clear accountability, and minimal dependencies.

The Clinical domain currently consists of three product teams and a data team, supporting our Clinical Operations, Clinical Development, Biometrics, Clinical Data Management and Clinical Trial Supply functions. The Clinical teams are based out of our headquarters in Hellerup, Denmark. Our portfolio of systems (eTMF, CTMS, IRT, eCOA, SCE, CDR, and related tools) are, almost exclusively, Software as a Service (SaaS) solutions, which are made available to use at Ascendis Pharma through external vendor collaboration.

• →Acting as the first point of contact for any system or user-driven issue that is reported by end-users of our clinical IT systems.
• →Collaborate with the product teams in the clinical domain to provide short-term solutions for errors and identify long-term steps to solve the root cause of recurring issues.
• →Provide guidance and help interpret training materials to ensure end-users feel comfortable in using our systems in an efficient way, guided by Global IT and business processes.
• →Proactively reach out to key users to identify patterns of use that might lead to future issues or will require system change to ensure optimal use.
• →Create structure and overview of issues and issue-patterns that will enable insights around the use of our system for the clinical product teams, as well as domain and business leadership.

The estimated salary range for this position is $150-160K. Actual salary determination is dependent on a variety of factors some of which include: experience, qualifications, and geographic location. This position may be eligible for a discretionary annual bonus or an incentive compensation plan (eligibility varies based on role and position level), discretionary stock-based long-term incentives, paid time off, and a comprehensive benefits package.

You hold a relevant academic degree – minimum a bachelor’s degree – and 3+ years of experience from a related role in a pharmaceutical, biotechnology or related environment, preferably in an IT support or configurator role.

Furthermore, you have:

• Experience working within GxP regulated IT systems and tools in an admin context.
• Hands-on experience with supporting users in SaaS systems.
• Experience with identifying and documenting user requirements and delivering to those requirements in a team setting.

• Been working in an agile setting and thrive in a “continuous improvement” environment.
• Experience with hands-on configurations and related documentation in IT systems is a plus.

You are a strong team player, innovative and curious, and have a can-do attitude.

You are comfortable working across cultures and can readily adapt to changing priorities.

You are comfortable interacting with all types of users, both through in-person interactions and by way of our ticketing system.

You have a technical and user-centric mindset, where you pragmatically balance workarounds and long-term solutions to problems.

To succeed in this role, we also expect you to be self-driven and able to seek opportunities for improvement and take initiative to move things forward.

We evaluate applications when received, so we encourage you to apply as soon as possible. Please note that we conduct interviews on a rolling basis and reserve the right to remove the job posting at any time.  

To ensure your application is reviewed, please submit it through the specified platform - applications sent by email or other channels will not be evaluated.

All applications must be submitted in English and are treated confidentially.

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance  
• Mental Health resources
• Paid leave benefits for new parents