Associate Director, Customer Master & Data Product Owner

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

• →Coordinates with cross-functional teams to help resolve operational issues
• →Collaborates with Information Technology (IT) teams to implement current plans and programs
• →In collaboration with subject matter experts and data stewards, defines and implements data strategy, policies, controls, and programs to ensure the enterprise data is accurate, complete, secure, and reliable

• Lead the ongoing quality and application of JJIM data pipeline supporting the sales and marketing organization, ensuring high-quality data and appropriate use.
• Evaluate and drive data management processes (i.e., define best practices and processes to support efficiencies within customer, and vendor data management)
• Lead the solution, design and the development to create a single source of truth via the MDM Customer and Account data product solutions
• Identify and define the right strategies to integrate Master data and our data products with other operational systems to leverage the Master data more efficiently and effectively.
• Implement master data management standards, enforce data governance procedures and ensure data integrity across multiple platforms

• Lead and manage the team on the MDM specific activities such as define the cleanse rules, survivorship, match rules, etc.
• Track team’s progress, identify risks, issues, and highlight value of projects to leadership
• Ensures quality of master data in key systems and development & documentation of processes with other functional data owners to support ongoing maintenance and data integrity.
• Oversee the resolution of any data change requests (DCRs) from the JJIM organization
• Identifies root causes of data quality problems within their assigned area of stewardship and identifies sustainable solutions

• Defines vision, sets goals, and shapes the roadmap for the data product along with the value proposition and measurement of it
• Identifies new use cases & projects
• Drives ongoing adoption & tracking
• Facilitates requirements gathering with business data experts and IT

• BA/BS undergraduate degree or equivalent in Business, Technology, Analytics or Health Sciences is required. A master’s degree or equivalent experience is an asset.

• Validated experience of 7+ years in roles related to data management, analytics, insights or other commercial excellence areas within the pharmaceutical or life sciences industry.
• Proficient in data sources/products and expertise in using pharma industry syndicated/secondary data from leading vendors- IQVIA, Veeva, Definitive Healthcare, American Hospital Association (AHA), American Medical Association (AMA), MedPro.
• Strong analytical toolkit is required, including modern business intelligence tools and infrastructure that allow for effective management of large data, as is proficiency with PowerPoint, Excel and Word
• Proven results as a project manager in cross-functional technology projects required.
• Strong analytical and problem-solving ability, and business and data analysis with focus on MDM operational processes that cross multiple therapeutic areas.
• Experience utilizing MDM tools sets such as Informatica, Reltio and the appropriate use and application within an MDM solution.
• Strong written and verbal communication skills are required, including ability to simplify complex technical issues.
• Customer focus with building relationships, issue identification and resolution, problem-solving and project management skills.
• Detail-oriented and results-driven.
• Ability to apply policies and standards consistently
• Vendor management (outsourced stewardship team)

• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

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