Order Fulfillment/Stock Associate

In this role, you’ll have the opportunity to:

• Locate and pick merchandise for customer orders, ensuring the correct products and quantities are selected.
• Prepare, pack, and label customer orders for pickup or shipment according to company standards.
• Process customer pickup orders and provide a seamless, welcoming experience.
• Process outgoing shipments accurately and efficiently, ensuring orders are prepared within established timelines.
• Monitor order queues and prioritize fulfillment based on customer needs and established service expectations.
• Maintain accuracy throughout the fulfillment process, including product selection, quantities, pricing, and order details.
• Identify and resolve order issues, including missing, damaged, or unavailable merchandise, and escalate issues to store leaders when appropriate.
• Maintain an organized and efficient fulfillment area to support timely order processing.
• Assist with product replenishment and merchandise organization as needed to support fulfillment and store operations.
• Greet customers and respond to questions while maintaining a hospitality mindset.
• Uphold the highest operational standards while keeping the focus on the customer.
• Perform other responsibilities as assigned by store leaders.

• Brings a hospitality mindset when engaging with customers.
• Demonstrates strong attention to detail and accuracy.
• Takes initiative and ownership in completing orders and resolving issues.
• Works efficiently in a fast-paced environment while managing multiple priorities.
• Strong organization and communication skills.
• Ability to work independently while also collaborating effectively with store leaders and associates.
• Flexible availability – including evenings, weekends, and holidays.

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected