Manager, Property Claims – Commercial Damage Insurance

Take the lead in shaping high-quality claims operations within a collaborative commercial insurance environment. As a Property Claims Manager, you will guide and develop a team of claims professionals, providing technical expertise and support throughout investigations, file assessments, and settlement decisions. You will help ensure claims are handled efficiently, accurately, and in line with performance expectations. By monitoring key performance indicators and promoting accountability, you will drive continuous improvement across the claims function. This role combines people leadership, analytical problem-solving, and strategic thinking to strengthen service delivery and dispute resolution practices. You will also contribute to a supportive workplace that values employee development, collaboration, and meaningful customer outcomes.

• 7–10 years of experience handling commercial property and casualty insurance claims.

• 3–5 years of team management experience, with the ability to motivate, coach, and develop employees.

• Mandatory AMF Claims Adjuster Certificates in Commercial Property & Casualty Insurance and Personal Lines Insurance.

• A post-secondary diploma from a three- or four-year program.

• Excellent written and verbal communication skills, including the ability to explain technical claims matters and build effective working relationships.

• Strong critical-thinking, investigative, and analytical skills, with a patient, thorough, and solution-oriented approach.

• Demonstrated leadership capabilities, including sound judgment, accountability, and the ability to support operational performance.

• A Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation is considered an asset.