Launch Excellence Brand Customer Manager

Job Description

As a senior individual contributor and our subject-matter leader for launch excellence, you will operate horizontally across all tumor areas, assets, and indications. You will establish the launch methodology, governance, and readiness standards that empower our teams to bring oncology innovations to the Polish market faster, more consistently, and with high impact.

Reporting directly to the Marketing Director, you will join a collaborative and forward-thinking oncology leadership community. You will act as a vital horizontal leader, partnering closely with Marketing Leads, Medical, Market Access, Sales, and regional/global teams. We are focused on building a unified, highly collaborative organization that thrives on synergy, diverse perspectives, and shared success. Here, you will find an inclusive, supportive environment focused on continuous learning, talent development, and preparing the next generation of leaders.

• →Own the Launch System: Set and continuously improve the oncology launch blueprint, governance model, and readiness standards tailored to the Polish healthcare environment.
• →Lead Portfolio Readiness: Provide independent guidance and strategic challenge across multiple launches, identifying dependencies, risks, and mitigation plans.
• →Orchestrate Collaboration: Lead integrated, cross-functional launch teams across Marketing, Medical, Market Access, Sales, and Finance to align everyone around a shared critical path.
• →Coach & Guide Teams: Act as a senior thought partner to Marketing Leads, transferring launch best practices while keeping asset ownership with the respective teams.
• →Govern Performance: Partner with Commercial Operations to monitor launch dashboards, track key performance indicators (KPIs), and facilitate post-launch reviews.
• →Build Capability: Create a reusable repository of launch assets, lessons learned, and proven practices to continuously elevate our organizational capability.
• →Standardize Processes: Establish consistent launch processes and decision gates to ensure future assets are launched efficiently and seamlessly.
• →Drive Patient Impact: Ensure all launch strategies are patient-centered, evidence-based, and optimized for the realities of public reimbursement and hospital drug programs.

• Launch Expertise: Substantial experience in oncology, specialty pharmaceuticals, or complex healthcare marketing, with a proven track record of leading successful launches.
• Project Leadership: Strong project management and organizational skills, with experience managing complex programs with multiple interdependencies.
• Influence Without Authority: Exceptional stakeholder management skills, with a demonstrated ability to lead, align, and influence diverse cross-functional teams.
• Structured Mindset: A process-oriented, analytical approach with experience using launch readiness scorecards, scenario planning, or risk management tools.
• Market Understanding: Good knowledge of the Polish oncology ecosystem, including public reimbursement, HTA processes, and hospital drug programs (or comparable European systems).
• Collaborative Communicator: Excellent facilitation and communication skills, comfortable engaging with local, regional, and global stakeholders.
• Continuous Learner: An entrepreneurial, data-driven mindset with a passion for applying agile, digital, or omnichannel approaches to launch optimization.
• Educational Background: A relevant degree in Business, Medicine, Pharmacy, Life Sciences, or a related field.
• Language & Location: Fluency in both Polish and English is required, and you must be based in Poland.

Current Employees apply HERE

Current Contingent Workers apply HERE