Bilingual Postpartum Call Center RN, PRN

• Graduate of an accredited Nursing Program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing.
• Valid RN License
• Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women's Health
• Bilingual (English/Spanish)

• Call center experience.
• Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service.
• Availability for Weekend coverage preferred. Call shift options are available on Saturdays and Sundays between 9:00 a.m. and 6:00 p.m., with flexibility to work 4 to 8-hour per shift on either weekend day.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

• Proficiency in using call center technology and scheduling systems.
• Proficiency with computers (preferably MS Office).
• Telephone etiquette skills.
• Proficiency in clinical decision-making and patient triage.
• Strong communication and interpersonal skills to effectively interact with patients and healthcare teams.
• Knowledge of postpartum care practices and patient support strategies.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and accuracy in patient care documentation.
• Flexibility to adapt to varying workloads and patient needs.
• Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations to ensure the functioning of the call center and its mission to promote quality patient care and assure excellent service.
• Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts.

• Triage and follow-up for targeted patients via phone, email, and EMR
• Tracking all Call Center calls, referrals, and case-managed patients
• Supporting Call Center program evaluations
• Fostering clear communication among the center, UAMS, and statewide physicians/offices
• Providing reports and analyzing care factors to boost quality and efficiency
• Managing tasks with expertise, including setting goals and timelines, prioritization, and collaboration

Learn more about the ACWIH by visiting: https://myarkansasbirth.org

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.