Patient Service Representative (PSR), Electrophysiology Clinic

Monday - Friday, 8:00am-5:00pm.

• High school diploma or equivalent.
• Experience handling difficult caller/customers/patients.
• Typically requires at least 1 year of experience in providing customer service that includes experience in patient scheduling, registration and department / medical clinic reception.

Scheduled hours: Monday – Friday, 8:30am- 5:00pm. No weekends. No Holidays. This role is primarily a scheduling position.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. 

As a key member of the ambulatory care team, you will:

• →Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• →Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• →Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Aurora St. Luke’s Medical Offices- 2801 W Kinnickinnic River Parkway, Suite 777- Milwaukee, WI

The Aurora St. Luke’s Medical Center (ASLMC) Electrophysiology Clinic is a premier destination for advanced arrhythmia management and cutting-edge device therapies.  Operating within a state-of-the-art facility equipped with dedicated EP laboratories and hybrid procedure suites, our highly collaborative team unites board-certified electrophysiologists, advanced practice providers, fellow device nurses, and dedicated cardiac technicians to deliver seamless, top-tier continuity of care. In this fast-paced, outpatient clinic environment, you will serve as a vital clinical expert, patient educator, and liaison—blending clinical technical mastery with compassionate, patient-centered care to significantly improve outcomes for complex arrhythmia patients across the region.

• This position may require travel, therefore, will be exposed to weather and road conditions. ​​ 
• Operates all equipment necessary to perform the job.​ 
• Exposed to a normal office environment with significant patient and public contact.  May be exposed to ill or contagious patients.​
• ​​Must be able to transition from sitting to standing frequently.  Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.​ 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more.  This occurs when moving equipment and supplies and when transporting patients and/or charts.​ 
• Must be able to push/pull up to 50 lbs. with assistance.​ 
• Sensory requirements include vision, hearing and touch.  Must also be able to speak clearly.  
• Must be able to use hands with fine motor skills for keyboard data entry.

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Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.