Retail leader with strong emphasis on sales and customer service

Oh-Orange Village-lead

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Lead and motivate the retail team to achieve sales targets and deliver outstanding customer service.

Requirements Summary

Proven experience in retail management, with a strong emphasis on sales and customer service. Excellent leadership skills with the ability to inspire and motivate a team.

Technical Tools

Customer SupportCustomer Service Representative

Benefits:

401(k) matching
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Training & development
Vision insurance

About the Role:

Join The Woodhouse Day Spa - Cleveland as a Retail Leader, where your passion for sales and customer service will shine. In this dynamic role, you'll lead a team dedicated to providing an exceptional spa experience while driving retail success.

Responsibilities:

Lead and motivate the retail team to achieve sales targets and deliver outstanding customer service.
Develop and implement effective sales strategies to maximize product sales and enhance customer engagement.
Monitor inventory levels and manage product displays to ensure an inviting shopping experience.
Conduct training sessions to enhance team skills in product knowledge and customer interaction.
Assist customers with product selection and provide personalized recommendations.
Analyze sales data to identify trends and opportunities for growth.
Maintain a clean and organized retail environment that reflects the Woodhouse brand.
Collaborate with management to develop promotional campaigns and special events.

Requirements:

Proven experience in retail management, with a strong emphasis on sales and customer service.
Excellent leadership skills with the ability to inspire and motivate a team.
Strong communication and interpersonal skills to build relationships with customers and staff.
Knowledge of spa and wellness products is a plus.
Ability to analyze sales data and make informed decisions.
Flexibility to work evenings and weekends as needed.
High school diploma or equivalent; additional retail management training is preferred.
Positive attitude and a passion for delivering exceptional customer experiences.

About Us:

The Woodhouse Day Spa - Cleveland has been a leader in the wellness industry for over 15 years, providing a serene escape for our clients. Our commitment to quality service and luxurious products makes us a favorite among customers, while our supportive work environment fosters growth and teamwork among employees.