Senior Customer Support Specialist

United States - New Jersey - Princetonsenior

Customer Support SpecialistCustomer

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Quick Summary

Overview

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare,

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Customer Support SpecialistCustomer

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

What We Offer

~1 min read

We have an opportunity for the role of Senior Customer Service Representative within our APOC division based out of Princeton, NJ and this is an onsite role.

Respond to customer inquiries regarding products, services, promotions, and account-related requests through phone and email channels.
Resolve complex customer issues that require analysis, judgment, and adaptation of established procedures.
Enter, validate, and manage customer orders while ensuring accuracy and timely processing.
Investigate and resolve order exceptions, shipment concerns, and customer service issues.
Partner with sales and technical support teams to address customer needs and communicate important updates.
Handle non-routine customer interactions requiring customized solutions and appropriate escalation management.
Maintain accurate documentation of customer interactions, transactions, and issue resolutions within business systems.
Identify recurring customer concerns and support continuous improvement efforts to enhance the customer experience.

Requirements

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High School Diploma or GED.
Minimum 1 year of customer service experience supporting customers through phone, email, or related service channels.
Experience handling customer inquiries, order processing, or issue resolution in a professional environment.
Ability to work independently while managing multiple customer requests and priorities.

Experience supporting customers in healthcare, diagnostics, medical device, laboratory, or other regulated industries.
Experience managing complex customer inquiries and escalations.
Familiarity with CRM, customer support, or order management systems.
Experience collaborating with sales, technical support, or other cross-functional teams.
Knowledge of order entry, account maintenance, and exception management processes.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

$50,700.00 – $101,300.00

In specific locations, the pay range may vary from the range posted.

Customer Service

APOC Point of Care

United States > Princeton : 400 College Road East

Standard

Yes, 5 % of the Time

Not Applicable

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf