Veterinary Client Care Specialist - Jamestown, NY

Lakeside Veterinary Medicine is a two-doctor practice in Lakewood, New York, and we know that great patient care starts with a great team. We’re looking for a Veterinary Client Care Specialist who enjoys working with people, has a passion for animals, and wants to make a difference in the lives of pets and their families.

As our Veterinary Client Care Specialist, you’ll be the heart of our front desk. You’ll welcome every client, keep our days running on track, and offer a compassionate presence during life’s happiest and hardest moments with their pets.

• →Greet clients and their pets warmly and check them in and out efficiently
• →Answer phones, return messages, and respond to client questions with care and clarity
• →Schedule appointments and manage the daily calendar to keep the clinic on track
• →Process payments, estimates, and invoices accurately
• →Maintain and update medical records and client information
• →Handle prescription and food requests and coordinate them with the medical team
• →Communicate clearly with veterinarians and veterinary technicians about patient flow and client needs
• →Support clients with compassion during emotional moments, including difficult diagnoses and end-of-life care
• →Keep the front desk and reception area clean and organized

• A 4-day work week. Rotating Saturdays mean you won’t work every weekend.
• A close-knit team. Our two-doctor practice means you’ll truly know your teammates and the families we serve.
• Training available. Experience is preferred, but we’re happy to train the right Veterinary Client Care Specialist.
• Respect and teamwork. We believe remarkable results come from working together.
• Work that matters. Help pets and their families feel supported every time they visit.

• Strong communication and interpersonal skills
• A professional, compassionate demeanor, especially in sensitive situations
• Ability to multitask and stay organized in a fast-paced environment
• Comfort with computers and veterinary practice management software
• Previous experience in a veterinary setting preferred
• A hospitality or customer service background is highly beneficial
• A genuine love for animals and the people who care for them
• A commitment to respect and teamwork
• Availability to work rotating Saturdays
• Ability to stand or sit for extended periods

If you’re a people person with a passion for pets who wants a 4-day week and a team that truly works together, we’d love to meet you. Come be the Veterinary Client Care Specialist who makes every visit to Lakeside Veterinary Medicine a welcoming one.

Diversity, equity, and inclusion are core values of Lakeside Veterinary Medicine and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.