Technology Transformation Change and Communications Lead

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Within Schwab Technology Services, you’ll join the BOET OCIO team as Senior Manager, Technology Transformation Content & Change Lead, helping employees and leaders understand and act on complex technology transformation priorities. You’ll lead content strategy and editorial planning, translating business impact analysis, transformation decisions, and technical concepts into clear narratives, executive communications, presentations, digital content, leader materials, and adoption resources.

Working closely with the Transformation Management Office, change partners, subject matter experts, and business and technology leaders, you’ll support initiatives across areas such as operating model transformation, AI, enterprise delivery enablement, global workforce, and vendor management. You’ll use Content Strategy, Change Management, Communication, Storytelling, and Stakeholder Management to identify audience needs, strengthen readiness and adoption, and enable leaders to communicate change effectively. Strong Problem Solving, Decision Making, Cross-Functional Collaboration, and Adaptability will help you maintain clarity and alignment as priorities, stakeholder needs, and transformation timelines evolve.

• 5-10 years of experience in strategic communications, content strategy, content development, organizational change management, or a related field
• Demonstrated success creating executive and employee content for complex technology, business, or organizational transformations
• Exceptional Writing, Communication, Storytelling, and content development skills across multiple channels and audiences
• Experience conducting or supporting business impact analysis and translating findings into targeted communications and change support
• Working knowledge of Change Management, including stakeholder analysis, readiness, engagement, adoption, and reinforcement
• Ability to use Problem Solving and sound Decision Making to translate complex, technical, or evolving information into clear, practical content
• Strong Project Management skills with experience managing concurrent deliverables, priorities, stakeholders, and review cycles
• Demonstrated Cross-Functional Collaboration and Stakeholder Management skills with senior leaders, subject matter experts, program teams, and change partners

• Experience supporting operating model, enterprise technology, AI, global workforce, vendor, or delivery transformation initiatives
• Experience within financial services, enterprise technology, or another large, highly matrixed organization
• Experience developing leader toolkits, executive presentations, digital content, campaigns, learning or enablement materials, and multimedia content
• Familiarity with change management frameworks, readiness assessments, communication measurement, and adoption metrics
• Experience partnering with a transformation management office or similar program governance structure
• Strong Adaptability when responding to evolving priorities, stakeholder needs, transformation decisions, and timelines

In addition to the salary range, this role is eligible for bonus or incentive opportunities.