Change and Communications Lead

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Technology Services supports the firm through technology and creative problem-solving that help deliver world-class experiences. As a Senior Manager, Change and Communications Lead within the BOET OCIO team, you’ll help turn complex transformation activity into clear, coordinated experiences that enable leaders and employees to understand, navigate, and adopt change.

You’ll connect change, communications, training, and leadership engagement across multiple workstreams, translating complex inputs into actionable plans, executive-ready communications, and practical learning content. Through Change Management, Communication, Stakeholder Management, and Cross-Functional Collaboration, you’ll strengthen readiness, surface dependencies and risks, and help teams make informed decisions. Success requires strong Problem Solving, Adaptability, Organization, and Attention to Detail as priorities evolve, ensuring transformation efforts remain aligned and focused on meaningful outcomes.

• Demonstrated experience leading or supporting complex change management, communications, training, or transformation initiatives
• Strong Communication and Written Communication skills, with demonstrated ability to create clear, polished content for executives, leaders, and broad employee audiences
• Strong Problem Solving and Decision Making skills, with the ability to translate complex changes and fragmented information into actionable insights and practical content
• Demonstrated Stakeholder Management and Cross-Functional Collaboration skills across business and technology teams
• Strong Organization and Attention to Detail, with demonstrated ability to coordinate multiple workstreams and competing priorities
• Demonstrated Adaptability in responding to changing priorities, emerging risks, and delivery needs

• Experience supporting enterprise-scale or technology transformation initiatives
• Familiarity with Change Management frameworks and transformation communication practices
• Experience developing executive-ready presentations, leadership communications, learning materials, or stakeholder engagement content

In addition to the salary range, this role is eligible for bonus or incentive opportunities.