Community Health Worker

Position Summary:

MCHC is expanding and preparing to open an additional location in South Milwaukee to expand access to our services and reach more members of the community. We are currently building our team for this new site and are seeking a Community Health Worker to join us as we prepare for the location’s opening. 

The Community Health Worker (CHW) is an essential member of MCHC’s interdisciplinary care team, helping patients access healthcare services, navigate community resources, and overcome barriers that may affect their health and well-being. The CHW builds relationships with patients and community members, provides health education and outreach, and connects individuals with medical, behavioral health, social service, and other community resources. 

Anticipated Start Date: November 2, 2026. This is a tentative start date and is subject to the timeline for the new location and other operational factors. The final start date and training schedule will be communicated to the selected candidate as plans are finalized.

General Description

Under general supervision, the CHW works collaboratively with providers, clinical staff, and community partners to support patients’ healthcare needs and social determinants of health. The CHW assists with care coordination, patient follow-up, resource referrals, and community outreach while maintaining patient confidentiality and working within the established scope of the role.

Minimum Qualifications

• High school diploma or equivalent required.
• Strong communication, interpersonal, and organizational skills.
• Ability to work respectfully with individuals from diverse backgrounds and circumstances.
• Basic computer skills and ability to document interactions accurately.
• Valid driver’s license and reliable transportation may be required for community-based activities.

Preferred Qualifications

• Experience in community health, healthcare, social services, public health, or a related field.
• Community Health Worker certification or completion of a recognized CHW training program.
• Familiarity with Milwaukee-area healthcare providers, social service agencies, and community resources.
• Experience working with electronic health records or other patient documentation systems.
• Bilingual or multilingual abilities are a plus.
  

Essential Duties and Responsibilities

1. Patient Support and Care Coordination
   • Help patients navigate healthcare services, appointments, referrals, and follow-up care.
   • Identify barriers to accessing care, including transportation, financial concerns, food insecurity, housing instability, and difficulty navigating healthcare systems.
   • Connect patients with appropriate medical, behavioral health, dental, social service, and community resources.
   • Follow up with patients regarding referrals, resource connections, and identified needs.
   • Support patients in understanding care instructions and accessing available services without providing clinical advice outside the role’s scope.
2. Health Education and Outreach
   • Provide basic health education and information about preventive care, wellness, and available health services.
   • Encourage appropriate use of preventive services and routine healthcare.
   • Participate in community outreach events, health fairs, educational workshops, and health promotion activities.
   • Assist with outreach to patients who may benefit from additional support or services.
3. Community Resource Navigation
   • Maintain knowledge of local community resources and referral processes.
   • Assist patients with navigating available assistance programs and completing resource referrals as appropriate.
   • Develop and maintain relationships with community organizations and service providers.
   • Communicate identified resource gaps or recurring patient needs to MCHC leadership and the care team.
4. Documentation and Communication
   • Document patient interactions, needs, referrals, and follow-up activities accurately and timely in the designated system.
   • Communicate relevant patient needs and barriers to appropriate members of the care team.
   • Maintain confidentiality and comply with HIPAA requirements and organizational policies.
   • Obtain appropriate consent and follow established procedures when coordinating with outside organizations.
5. Team Collaboration and Professional Responsibilities
   • Work collaboratively with providers, nurses, medical assistants, behavioral health professionals, and administrative staff.
   • Participate in team meetings, training, and quality improvement activities as assigned.
   • Maintain professional boundaries and refer clinical concerns to qualified healthcare professionals.
   • Perform other duties as assigned to support MCHC’s mission and operational needs.

Knowledge, Skills, and Abilities

• Knowledge of community resources and barriers that affect access to healthcare.
• Strong verbal and written communication skills.
• Ability to build rapport, establish trust, and communicate with compassion and respect.
• Strong organizational, problem-solving, and follow-up skills.
• Ability to maintain confidentiality and professional boundaries.
• Ability to work independently while collaborating effectively with an interdisciplinary team.
• Ability to manage competing priorities and maintain accurate documentation.
• Ability to recognize when a patient’s needs require referral to a clinical professional or supervisor.

Working Conditions

• Work is performed in an outpatient community health center and may include community-based activities.
• May require travel to community organizations, patient outreach locations, or events.
• May involve interaction with patients experiencing complex medical, social, or financial challenges.
• Must comply with applicable safety requirements, HIPAA, and MCHC policies and procedures.
  

Schedule: This is a full-time, 40 hours/week position. Monday - Friday operation.

E-Verify Notice:

MCHC participates in E-Verify. New hires must complete Form I-9 and provide documentation verifying identity and employment authorization.

EEO Statement

MCHC is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Drug-free workplace policy

MCHC is a drug-free workplace.

Why Join Our Team?

At MCHC, we don’t just offer a job, we offer a community. Our workplace is built on a family-oriented culture where teamwork, support, and a positive environment are at the heart of everything we do. We believe that when our employees feel valued and connected, they can provide the best care to our patients.

Here’s what makes working with us special:

✅ A Warm, Supportive Atmosphere – You’re not just an employee; you’re part of a team that genuinely cares about each other.

✅ Fun Work Events & Celebrations – We love bringing people together! From team lunches to holiday parties and appreciation events, we make sure there are plenty of opportunities to enjoy good food, laughter, and downtime with your coworkers.

✅ Growth & Development – We invest in our employees by providing ongoing training, career advancement opportunities, and support to help you reach your goals.

✅ Comprehensive Benefits – We offer healthcare benefits (including medical, dental, and vision), holiday pay, and more to ensure you’re taken care of both at work and in life.