Service Desk Analyst

United States·Arlingtonmid

Customer SupportService Desk Analyst

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Quick Summary

Key Responsibilities

Resolve technical issues through various communication channels. Install, maintain, and troubleshoot IT hardware and software. Document and manage customer requests using ticketing systems.

Requirements Summary

Bachelor’s Degree or equivalent. 2-5 years of IT support experience. Strong troubleshooting, problem-solving, and customer service skills. Active DoD Secret Clearance. When joining,

Technical Tools

Customer SupportService Desk Analyst

Responsibilities

~1 min read

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Resolve technical issues through various communication channels.
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Install, maintain, and troubleshoot IT hardware and software.
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Document and manage customer requests using ticketing systems.
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Provide exceptional customer service and technical support.

Requirements

~1 min read

Bachelor’s Degree or equivalent.
2-5 years of IT support experience.
Strong troubleshooting, problem-solving, and customer service skills.
Active DoD Secret Clearance.
When joining, you must possess an IAT level II certification in ACTIVE status:
- CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP