LMS Tech Administrator

About our company Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence. Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance. Learn more at www.confiemx.com Job Overview We are seeking a proactive and customer-focused LMS Administrator to support and optimize our learning technology ecosystem. This role combines Learning Management System (LMS) administration, technical troubleshooting, and client support, ensuring a seamless learning experience for employees and stakeholders across the organization. The ideal candidate will serve as the primary point of contact for LMS-related support, manage service tickets, troubleshoot system issues, maintain learning content and user records, and collaborate with cross-functional teams to continuously enhance the learning experience. This position is ideal for professionals who enjoy balancing technology, customer service, and learning operations in a fast-paced environment. Requirements Bachelor’s degree in information technology, Business Administration, Education, Human Resources, or a related field. 2+ years of experience administering a Learning Management System (LMS). Experience supporting enterprise applications and managing support tickets through platforms such as ServiceNow or similar systems. Strong troubleshooting and problem-solving skills with the ability to identify and resolve system-related issues. Experience working with end users and providing exceptional customer support. Strong analytical skills with the ability to generate and interpret reports and learning metrics. Excellent verbal and written communication skills in English. Ability to work effectively with technical and non-technical stakeholders. Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously. Experience with learning technologies, training operations, or learning and development environments is preferred. Job Responsibilities 1. Administer and maintain the organization's Learning Management System, ensuring platform stability, accuracy, and optimal user experience. 2. Manage learner accounts, course assignments, certifications, transcripts, and learning catalogs. 3. Receive, prioritize, and resolve LMS-related support requests and technical issues through the ticketing system. 4. Investigate and troubleshoot system issues, escalating complex cases to internal or external support teams when necessary. 5. Monitor LMS integrations and collaborate with IT and vendors to ensure system functionality. 6. Provide timely and professional support to learners, managers, instructors, and business partners. 7. Generate and analyze learning reports, dashboards, and completion metrics to support business needs. 8. Conduct system testing and validation for new LMS features, enhancements, and updates. 9. Develop and maintain process documentation, user guides, and knowledge base articles. 10. Recommend process improvements and technology enhancements to improve efficiency and learner satisfaction. Benefits Legal benefits Christmas bonus Savings fund Profit sharing (PTU) Vacation days Vacation premium Extra paid days off Private medical insurance and preventative care Dental Insurance Life Insurance Friendly work environment