Manager, Retail Partners

This position is responsible for new business opportunities; negotiates and closes business deals; manages strategic planning, and execution of store experience initiatives for third party retailers and vendors. Provides project leadership and facilitation for cross-functional and internal impacting projects. Designs presentations on solutions and services that meet or predict retailer’s future needs. Supports the Charter Retail Partner leadership team in driving culture of excellence, contributing to the satisfaction and retention of customers, resulting in customer and revenue growth. 

Actively and consistently supports all efforts to simplify and enhance the customer experience.  Partners to lead programs and internal and external teams, plan initiatives, and leads cross-functional team communication.  Ensures activities are implemented in accordance with established specifications, schedules, and budgets; coordinates interdepartmental functions to minimize delays; regularly meets with Retailer and Third Party vendor management to review plan status and align on future actions.  Develops business requirements and documentation, and implements the retailer expansion plans required to support effective execution.  Reports on progress versus goals. Develops, implements and communicates all project status reports.  Partners with Business Planning and external vendors to identify new retailers and third party vendors with the greatest business growth opportunities, while managing costs.  Manages a close relationship with multiple vendors to implement, maintain, and forecast in-store experiences with the environment and technology. Manages vendor relationships virtually and in-person.  Participates and interacts with other departmental members to gain alignment on sales impacting projects. Provides sales impact analysis and support for the expansion of retailers and third party vendors.  Liaises and participates in the development and implementation of projects as requested.  Tracks expenditures, stays within budgeted guidelines and looks for and employs cost saving measures.  Maintains and coordinates the communication of plans to internal stakeholders and external partners and addresses concerns and escalates issues. Identifies and executes business objectives, policies, and practices. Monitors and evaluates results.  Develops a growth strategy focused on financial gain and customer satisfaction.  Strategizes new and existing plans to develop the in-store experience to a new level of satisfaction.  Arranges business meetings with prospective retailers and third party vendors; promotes Charter products/services, while addressing or predicting client needs.  Implements, communicates and adheres to company policies.  Performs other duties as requested by manager. 

• Ability to read, write, speak and understand English
• Ability to work through complex, enterprise level issues with a methodical approach and meet required deadlines 
• Proven ability to foster positive business relationships with strategic partners 
• Display learning agility and ability to apply knowledge in a team environment 
• Exceptional negotiation and analytical skills 
• Proven track record of developing/executing plan milestones and keeping within budget 
• Knowledge of sales strategies and procedures 
• Knowledge of pricing, contract and billing procedures 
• Knowledge and ability to use computer and software applications, including Tableau, Adobe Suite and Microsoft Office Suite 
• Valid driver’s license and ability to meet Company’s motor vehicle requirements 

• Bachelor´s degree in business or equivalent experience required 

• Leadership of retailer partnerships - 5+ 
• Sales Management - 7+ 
• Corporate Experience - 7+ 

• In depth knowledge of Retail sales, operations practices, training  

• Project management experience - 3+ 
• Management or leadership experience - 2+ 

• Corporate environment 
• Travel as required, up to 75%