Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Incident Management
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, swiftly addressing any disruptions that may impact business continuity. The position demands vigilance, analytical thinking, and a commitment to delivering reliable support in a fast-paced environment where multiple systems interact and depend on each other.

Roles & Responsibilities:
- Expected to be a SME with deep knowledge and experience.
- Should have Influencing and Advisory skills.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to improve incident response processes and enhance overall system reliability.
- Mentor junior team members to foster skill development and knowledge sharing.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Incident Management.
- Strong problem-solving abilities with a focus on identifying root causes and implementing effective solutions.
- Excellent communication skills to coordinate with cross-functional teams and stakeholders.
- Experience in monitoring and analyzing system performance to anticipate and prevent potential issues.
- Ability to manage multiple incidents simultaneously while maintaining attention to detail and prioritization.
- Familiarity with tools and methodologies used in incident tracking and resolution.

Additional Information:
- The candidate should have minimum 15 years of experience in Incident Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com