Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business system components. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation by promptly addressing and resolving technical challenges. The position demands continuous vigilance and collaboration with different teams to maintain system reliability and support business continuity effectively.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
- Document findings and resolutions clearly to support knowledge sharing and future reference.
- Assist in the implementation of system updates and enhancements to improve overall performance.
- Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Strong understanding of IT service management processes and best practices.
- Experience in incident, problem, and change management within ITSM frameworks.
- Ability to analyze system logs and performance metrics to diagnose issues effectively.
- Familiarity with configuration management and workflow automation in ServiceNow.
- Excellent communication skills to interact with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com