Client Service Analyst - Livechat (Turish required)

NetherlandsRemoteFull-timemid

Other

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Requirements Summary

A bachelor’s degree in finance, economics, mathematics, or a related field is preferred; a diploma in business administration or business management is the minimum educational background indicated.

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Join a fast-paced, international digital finance environment where customer experience and operational excellence are key priorities. As a Client Service Analyst, you will support customers through live chat and email, helping them navigate platform features and resolve inquiries efficiently. You will combine strong communication skills with analytical thinking to understand customer needs, identify potential risks, and deliver effective solutions. Working closely with internal teams, you will turn customer feedback into actionable insights and contribute to continuous service improvements. This role offers the opportunity to deepen your knowledge of financial technology and digital assets while building a long-term career in a growing global industry. Turkish reading and typing proficiency is essential for success in this position.

Respond to customer inquiries through live chat and email, providing timely, accurate, and professional support.
Deliver a consistently high-quality customer service experience by understanding customer needs and offering appropriate solutions.
Maintain strong knowledge of the platform, products, services, and relevant market developments.
Manage and follow up on inquiries and complaints from existing and prospective customers, ensuring issues are addressed effectively.
Translate customer concerns and recurring feedback into constructive insights and recommendations for management.
Monitor frontline operations, identify discrepancies or potential risks, and escalate relevant issues to management promptly.
Collaborate with team members to maintain smooth daily operations and efficient service delivery.
Identify opportunities to improve team performance, workflows, and customer support processes.

Requirements

~1 min read

A bachelor’s degree in finance, economics, mathematics, or a related field is preferred; a diploma in business administration or business management is the minimum educational background indicated.
Approximately 2–4 years of customer service experience is preferred, particularly in frontline support involving live chat and email.
Experience in financial services, financial technology, or cryptocurrency-related businesses is an advantage.
Strong numerical and analytical skills, with the ability to interpret figures, recognize discrepancies, and work confidently with statistics.
Proficiency in both Turkish and English, including reading, writing, and professional communication; Turkish reading and typing are mandatory.
A genuine interest in fintech, digital assets, and cryptocurrency trading, with motivation to develop specialist knowledge and build a long-term career in the industry.
Strong problem-solving and communication skills, with a customer-focused approach and the ability to respond constructively to requests for assistance.
A proactive, self-driven team player who demonstrates accountability, adaptability, attention to detail, and a commitment to continuous improvement.
Willingness to work five-day rotating shifts, including weekends and public holidays. Listed shift schedules are 8:00 AM–5:00 PM, 4:00 PM–1:00 AM, and 12:00 AM–9:00 AM.