Customer Care Coordinator

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers—earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees.

 

We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.

 

Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

 

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in our Midwest Region. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.   Key Responsibilities:

• →Provide excellent internal and external customer service
• →Answer reception and customer service calls and determine the appropriate action
• →Provide administrative/clerical support for the Customer Care team
• →Prepare and maintain customer records, job files and database tracking logs
• →Follow-up with customers, subcontractors and vendors as necessary
• →Prepare and distribute weekly and monthly reports
• →Assist the operations team with accounts payable
• →Various other administrative/clerical duties

Knowledge and Skills:

• →Exceptional customer service skills
• →Proven ability to address tense customer interactions appropriately
• →Upbeat and positive/can do attitude
• →Strong verbal and written communication skills with great listening skills
• →Ability to follow through to a satisfactory conclusion
• →Strong computer skills including Word, Excel, and data entry
• →Must be organized, detail-minded and adaptable

Requirements:

• →1-3 years previous office/administrative experience
• →High school degree required; Associates or Bachelor’s a plus
• →Office work experience required
• →Previous experience in the homebuilding industry a plus

   Premier Benefits to Support YOU:

• →We offer a comprehensive benefits package, including:
• →Medical, dental and vision
• →Life, AD&D, and critical illness insurance
• →Wellness rewards
• →401(k) savings plan
• →Profit Sharing
• →Paid time off increasing with tenure
• →Tuition reimbursement
• →Long and short disability and Parental leave
• →Employee discount program on the purchase of a Drees Home
• →Employee Assistance Program and much more!

   This position is not in a call center environment.

Equal Opportunity Employer / Drug Free Workplace