Specialist, Customer Care

Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc. Analyzes customer needs and provides solutions. Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education: and experience within a field. May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise. Applies working knowledge of theories, practices, and/or procedures within job discipline. Broadens capabilities and understanding of the company processes, and customers. Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance. Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents. Impacts quality of own work and the work of others on the team. Shares factual information with other team members. Receives guidance on a regular basis. Entry-level to UPS’s professional career track. Typically requires a four-year degree or equivalent experience.

Employee Type:
 

Permanent

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