Advisor - Employee Services Operations (1 Year Contract)

Just imagine helping every timecard, vacation balance and payroll input reach the right outcome. Then make it real.

As our Advisor, Time and Attendance, you’ll support employees across our Mexico company codes. You’ll manage vacation balances, resolve time-related tickets and prepare accurate timecard information for pre-payroll. You’ll also train supervisors and contribute to the 2027 implementation of our new workforce-management platform.

• Built 2-3 years of experience in Time and Attendance, Human Resources processes or a similar role.
• Managed Time and Attendance activities using SAP or a comparable platform.
• Analysed large datasets using advanced Microsoft Excel functions.
• Resolved employee requests and operational cases through ServiceNow or a similar ticket-management platform.
• Prepared timecard corrections and adjustments supporting accurate pre-payroll activities.
• Communicated in English at an intermediate professional level.

• Used Power BI to analyse Time and Attendance operational data.
• Coordinated with stakeholders to resolve Time and Attendance tickets and operational issues.
• Presented Time and Attendance process guidance to supervisors and operational stakeholders.

• Accurate vacation balances and time records for employees across Mexico company codes.
• Reliable pre-payroll inputs through timely timecard reviews, corrections and adjustments.
• Clear guidance for supervisors managing tickets, time incidences and vacation requests.
• Consistent resolution of Time and Attendance tickets and employee enquiries.
• Operational readiness supporting the 2027 workforce-management platform implementation.
• New improvement ideas that strengthen Time and Attendance services.

If you’ve worked in a role where you’ve managed time records, corrected payroll inputs and resolved employee cases, you’ll feel at home here. What matters most is applying your technical experience while taking ownership of accurate, dependable service.

Employee Service Operations includes Time Management, Benefits Management and Learning Management. You’ll join the Time Management service and work with colleagues who share expertise, identify improvements and support employees and supervisors. It’s a varied role where clear communication and accountability help the team deliver reliable outcomes.

You’ll become a trusted point of contact for Time and Attendance processes across Mexico. You’ll improve ticket resolution, maintain accurate pre-payroll information and support supervisors with practical guidance. Looking ahead, you’ll work closely with the workforce-management project team and Payroll to support implementation activities during 2027.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Here are some of what to expect: