Customer Collaborations Coordinator

We are all about Being Your Best Barr None and having a career with real Moments that Matter!

Employing around 950 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact.

For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours.

At our core is  IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste.

We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridges.

There's never been a better time to join us!

The Customer Collaboration Coordinator (CCC) is the friendly face of our supply chain to our customers, building strong relationships and keeping them informed every step of the way. In this role, you will champion Collaborative Planning, Forecasting, and Replenishment (CPFR) principles, creating accurate 18-month sales forecasts and aligning customer demand with our internal Sales, Commercial, and Supply Planning teams to ensure our products reach consumers seamlessly.

As a Customer Collaboration Coordinator, you will...

• →Demand Forecasting & CPFR Management: Develop and manage rolling 18-month sales forecasts by applying Collaborative Planning, Forecasting, and Replenishment principles.
• →Customer Relationship Management: Build strong working relationships with customer teams to understand their priorities, align plans, and ensure seamless service delivery, including regular customer site visits.
• →Performance & Metric Tracking: Continuously analyze and improve core KPIs, including forecast accuracy, order fill rates, and OTIF delivery metrics.
• →Cross-Functional Alignment: Collaborate daily with Sales, Logistics, Production, and Finance to resolve supply constraints, manage allocations, and streamline communication.
• →Issue Resolution & Communication: Act as the primary supply chain escalation point, keeping customers proactively informed of order updates or potential stock challenges.
• →NPI & Event Support: Provide demand insights and coordination for new product launches, range changes, and promotional events.
• →Continuous Improvement & Sustainability: Identify process efficiencies, explore shared service opportunities, and support initiatives aimed at reducing carbon mileage across the network.
• →Customer Ordering: Manage customer ordering in line with forecast and stock on hand to  agreed weeks cover for key accounts
  

• Degree in a numerical or science-based discipline, OR equivalent relevant experience in supply chain operations.
• Proven experience in a demand/supply planning, analyst, or customer operations role within a fast-paced environment.
• Solid understanding of supply chain fundamentals, S&OP processes, and CPFR principles.
• Demonstrated track record in account management or cross-functional relationship building with strong communication skills.
• Advanced proficiency in Microsoft Office tools, particularly Microsoft Excel for data analysis and reporting.

• Hands-on experience with enterprise planning software such as Oracle Demantra, JDE, or Google Workspace tools.
• Domain knowledge or prior experience within the UK retail FMCG supply chain sector.
• Experience developing joint customer service agreements or identifying collaborative cost-saving initiatives.