Senior Technical Support Engineer – Embedded Systems & Simulation (Intel Simics)

The Senior Technical Support Engineer will provide advanced technical expertise for embedded systems, real-time operating systems, virtualization, and system simulation technologies. You will help customers develop and maintain complex IoT devices, embedded applications, and next-generation connected solutions. In this role, you will investigate challenging hardware and software issues, perform root cause analysis, and deliver reliable solutions across on-premises and cloud-based environments. You will work closely with customers, engineering teams, and product managers worldwide to improve system performance, resolve critical escalations, and strengthen product reliability. Using technologies such as Intel Simics and QEMU, you will reproduce complex environments, diagnose system behavior, and support seamless hardware-software integration. This fully remote opportunity is ideal for an experienced technical professional who enjoys solving sophisticated engineering problems, sharing knowledge, and helping customers succeed with advanced technologies.

• Experience with advanced Intel Simics simulation capabilities and model development.

• Familiarity with QEMU or other system simulation and virtualization tools.

• Knowledge of Device Modeling Language (DML).

• Experience with build tools and systems such as GCC, MinGW, Make, and Makefiles.

• Familiarity with C++, Rust, or other systems programming languages.

• Experience with device drivers, Board Support Packages (BSP), hardware design, and hardware-software integration.

• Knowledge of DevOps practices, CI/CD pipelines, Docker, and Kubernetes.

• Familiarity with virtualization platforms and cloud infrastructure technologies.

• Knowledge of Network Functions Virtualization (NFV), OpenStack, DPDK, Deep Packet Inspection (DPI), Software-Defined Networking (SDN), and security-enhanced Linux.

• Understanding of VoIP, network security, and advanced networking technologies.