ServiceNow Business Systems Analyst

United StatesRemoteFull-timemid

Business Systems AnalystBusiness Analysis & Process

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Quick Summary

Overview

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Business Systems Analyst based in the United States.

Technical Tools

Business Systems AnalystBusiness Analysis & Process

This role offers an opportunity to improve enterprise service delivery by translating complex business needs into practical, user-focused ServiceNow solutions. You will collaborate with IT, HR, and business stakeholders supporting a federal client to define requirements across multiple ServiceNow modules and business applications. Working within a nine-person Agile team, you will help shape product backlogs, optimize business processes, and ensure solutions meet user expectations. Your responsibilities will span requirements gathering, process modeling, acceptance testing, training, and change management. You will also contribute to continuous platform improvement by promoting standard functionality, researching technical issues, and incorporating customer feedback. This opportunity is ideal for an analytical, collaborative professional who combines strong business analysis skills with hands-on ServiceNow knowledge and an understanding of Agile delivery.

Responsibilities

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Experience delivering ServiceNow solutions for federal government clients, ideally within the Department of Justice.
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Current or recent DOJ Public Trust status.
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Hands-on experience with HR Service Delivery and Employee Center.
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Experience designing self-service portals using Customer Service Management.
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Familiarity with business process modeling using Microsoft Visio.
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Experience helping product owners plan, prioritize, and deliver product roadmaps.
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Relevant ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) credentials in HRSD, CSM, ITSM, or SPM.
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A master’s degree in Information Technology, Business, or a related field.

What We Offer

~2 min read

✓Work arrangement: Remote position.

✓Project environment: Opportunity to support a federal client and contribute to enterprise-level digital service improvements.

✓Collaborative team: Work within a nine-person Agile team alongside business, IT, HR, and product stakeholders.

✓Professional development: Opportunity to deepen ServiceNow expertise across multiple modules and participate in requirements analysis, platform improvement, testing, and product delivery.

✓Compensation and benefits: Salary, healthcare coverage, retirement plans, paid leave, and other specific benefits are not detailed in the provided job description.