Workplace and Lobby Concierge (Part time)

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

The Workplace and Lobby Concierge is responsible for delivering exceptional guest experience at Westpac's corporate offices by serving as the welcoming face of the workplace. This client-facing role combines passion for service with professional hospitality skills to create a positive environment for all visitors and employees. Responsible for implementing the workplace experience program, fostering strong partnerships between JLL, service partners, and Westpac, and ensuring consistently high-quality service delivery through proactive communication, enhanced engagement, and high-touch service in support of Westpac's operations.

• →Welcome guests and employees professionally; manage visitor bookings, temporary passes, and lobby traffic.

• →Serve as primary contact for employee inquiries, troubleshooting, and feedback; respond to all requests within timely manner.

• →Engaging with employees and conducting floor walkthroughs to ensure workspaces are properly stocked and maintained.

• →Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed

• →Manage conference room bookings, resolve scheduling conflicts, and support client events

• →Maintain reception, lobby, and front desk areas to brand standards; manage signage, supplies, and lobby accessories

• →Collaborate with account teams and vendors to deliver integrated services compliant with SLAs

• →Create work orders for maintenance, safety, and security concerns

• →Identify and escalate risks to prevent security incidents or operational disruptions

• →Support data collection, reporting, and continuous improvement initiatives

• Minimum 1-2 years of previous customer service, security, or hospitality-related experience

• People Person: The best part of serving others is creating experiences for them that go beyond the expected

• Flexibility and positive attitude in managing shifting daily priorities

• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through spoken and written word. Fluency in English required

• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

• Working knowledge of a range of information technology tools and platforms

• Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

• Familiarity with Westpac's guest management system Condeco preferred

• Ability to perform minimal physical activity such as carrying small packages and managing lobby accessories

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands

• 18 weeks paid maternity leave 

• Private Health Insurance Discounts

• Active Social Club

• Employee assistant program

• Novated Lease for EV cars

• Paid time off for volunteer work

• Career Opportunities with Australia's #1 Commercial Real Estate firm

• Premium offices

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ538460

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.