Assistant Customer Services Manager

• →Oversee the day-to-day operations of the entire customer service team, ensuring all guest interactions are delivered professionally and consistently. 
• →Develop and implement customer service policies and procedures to maintain and continuously improve service quality. 
• →Monitor and evaluate team performance, and design/implement improvement plans to enhance service standards. 
• →Handle enquiries and complaints related to the shopping mall, ensuring prompt and effective follow-up and resolution. 
• →Build and maintain effective communication and collaboration with other departments to enhance the overall customer experience. 
• →Prepare and present reports on customer satisfaction and team performance, including analysis and recommendations. 
• →Organize and lead team meetings and training sessions to foster a positive working environment and continuous development.

• Bachelor’s degree or equivalent
• 3-6yrs management experience in customer related industry and VIP engagement experience preferred.
• Excellent communication and leadership skills, with fluency in Cantonese, Putonghua, and English. 
• Strong analytical skills to identify issues and develop effective improvement strategies. 

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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