Senior Technical Account Manager

At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.  

We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.  

But we don’t stop there.  

At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.   

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.  

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.  

Experience working with financial services organisations or similarly complex enterprise customers. Working knowledge of AWS, Azure or GCP, with experience contributing to cloud operations, optimisation or transformation engagements.

Hands-on experience with Intercom for case management, workflows, knowledge or AI-assisted support operations is highly desirable. Experience using Claude or similar AI tools for summarisation, drafting, categorisation or investigation support is advantageous but not required.

ITIL or comparable service-management training or experience. Relevant solution architecture, security or programme-delivery qualifications would also be beneficial.

Use Claude or other approved AI tools for investigation summaries, troubleshooting hypotheses, case handovers and knowledge drafting. Use Intercom workflows and AI capabilities to improve triage, categorisation, response consistency and customer experience.

Review, validate and refine AI-generated outputs before internal or external use. Follow Fenergo policies on security, privacy, acceptable use and confidential customer data. Maintain human accountability for technical conclusions and customer communications, and identify repeatable workflows where AI can safely improve quality and efficiency.

Participation in a weekend on-call rota is required, alongside collaboration with customers and colleagues across regions.

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs.   

• Collaboration: Working together to achieve our best 

• Outcomes: Drive Success in every engagement  

• Respect: A collective feeling of inclusion and belonging 

• Excellence: Continuously raising the bar 

• Healthcare cover with Canada Life  
• Retirement savings plan 
• Employee Assistance Programme  
• Opportunity to earn an annual company bonus  
• 20 days PTO  
• 3 company closure days 
• Extensive training programs, classroom and online, through ‘Fenergo University’ 
• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more 
• Buddy system for all new starters 
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies. 
• Defined training and role tracking to allow you see and assess your own career development and progress.  
• Work From Home set-up allowance  

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment. 

For information on our recruitment process and how to verify communications from Fenergo, please visit our Careers page.