Datacenter Administrator

The Data Center Administrator is responsible for supporting, maintaining, troubleshooting, and optimizing OTAVA’s data center infrastructure and operations. This role provides hands-on technical support across server, network, power, cabling, and physical infrastructure while working closely with clients and internal teams to maintain reliable, secure, and highly available data center environments. The ideal candidate brings hands-on data center experience, strong infrastructure and troubleshooting skills, and a passion for delivering exceptional technical support and operational excellence.

Provide daily operational support and monitoring across OTAVA’s data center environments
Perform daily data center walkthroughs and monitor critical infrastructure, environmental conditions, alarms, access control, and security systems
Provide smart-hands remote and on-site support for OTAVA clients and internal teams
Rack, stack, cable, troubleshoot, replace, and decommission servers, network switches, routers, power distribution devices, and related data center hardware
Install and maintain copper and fiber connectivity, equipment grounding, cable management, and other infrastructure required for data center operations
Perform local and network-based hardware administration and coordinate repair or replacement of server and network hardware
Diagnose, troubleshoot, resolve, and escalate hardware and network-related incidents through established support processes and Service Level Agreements (SLAs)
Support server and equipment decommissioning activities, including secure data wiping and removal of End-of-Life (EOL) equipment
Assist in maintaining 100% critical system uptime and promptly respond to and escalate infrastructure alarms, risks, and issues
Support on-site deployment of new clients and infrastructure, including coordination with vendors for power, network, rack, cage, and cabling installations
Collaborate with Network, Systems, NOC, Deployment Engineering, and Data Center Operations teams on incidents, maintenance, migrations, and client deployments
Maintain accurate ticket updates, inventory records, troubleshooting documentation, and operational procedures
Participate in scheduled maintenance windows and on-call or after-hours support activities as required
Deliver exceptional customer service while supporting enterprise clients
Perform additional duties and responsibilities as assigned

• 2+ years of experience in data center operations, infrastructure support, systems administration, networking, or a related technical environment preferred
• Hands-on experience installing, troubleshooting, maintaining, and decommissioning server and network hardware
• Experience with rack-and-stack activities, structured cabling, copper and fiber connectivity, cable management, and power distribution
• Hands-on experience with enterprise server hardware such as Dell, HPE, or similar platforms preferred
• Experience working within ticketing systems and established incident, change, and escalation processes
• Experience supporting customer-facing or managed services environments preferred
• Familiarity with compliance-driven environments such as SOC 2, HIPAA, and PCI is a plus

Strong understanding of server and network hardware and data center infrastructure
Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and common networking concepts
Working knowledge of Linux and/or Windows Server environments
Ability to troubleshoot hardware, connectivity, cabling, power, and basic network issues
Familiarity with RAID, SAN/storage technologies, x86 architecture, and enterprise server platforms
Understanding of structured cabling, copper and fiber connectivity, and cable management best practices
Understanding of data center infrastructure including UPS systems, generators, PDUs, HVAC/cooling, environmental monitoring, access control, and physical security systems
Basic scripting or automation experience with Python, PowerShell, Bash, or similar tools is a plus
Ability to diagnose and resolve technical issues in a production data center environment
Excellent customer service and communication skills
Ability to effectively communicate technical concepts to both technical and non-technical audiences
Strong troubleshooting, analytical, organizational, and documentation skills
Ability to work independently while collaborating effectively across technical teams

Bachelor’s degree in Computer Science, Information Technology, Engineering, related field or equivalent experience in data center operations, infrastructure support, systems administration, networking, or a related technical role.

• One or more relevant industry recognized certifications such as CCNA, Network+, CompTIA Server+, Linux+, ITIL, or similar certifications are a plus

At Otava, we are people empowering people to enable growth. We are excited for you to join us!
As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.