7d ago

Customer Support Specialist

Greece·AthensFull-timemid

Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

Able to understand and relate to small business users. Always striving for more: Committed to improving the user experience and growing product knowledge.

Technical Tools

Customer Support SpecialistCustomer

About the Role

~1 min read

Answer user questions and resolve issues via chat, email, or phone.
Create, organize, and publish support content (guides, FAQs, best practices).
Document problem areas to support collaboration with the product team.
Explain product updates and improvements to users.

Requirements

~1 min read

2+ years of experience as a Customer Support Specialist or similar role.
Passionate & empathetic: Able to understand and relate to small business users.
Always striving for more: Committed to improving the user experience and growing product knowledge.
Advanced problem solvers: Creative in addressing unconventional or complex questions.
Excellent verbal and written communication skills in English and Greek.
Strong IT knowledge: Able to quickly grasp technology and apply learning to tasks.

Domain expertise in Finance, Business, or FinTech.
Experience in accountancy or management, with knowledge of accounting principles.
Strong understanding and passion for technology.
Eagerness to learn and grow in a collaborative environment.