Employment Tax Hyd 171975 - Internal

In this role, Associate will oversee a portfolio of assigned clients in this pilot process ,their responsibilities include developing strong relationships with clients, connecting with key business executives and stakeholders to drive improvements . Account Managers are expected to handle client escalations, complaints/concerns, and negotiations/ feedback. In this role, they will also be responsible for client retention and experience; liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. They need to - 1)Serve as the lead point of contact for all client account management matters. 2)Build and maintain strong, long-lasting client relationships. 3)Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors. 4)Ensure the timely and successful delivery of our solutions according to client needs and objectives. 5)Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics and prepare and share reports Employment Tax Account Manager is a client facing role and understanding the criticality its important we exhibit the right impressions with the clients & BU, Account Manager would be responsible for consistently delivering high quality work and results to show case our competence and reliability, this will help ADPI build better relationships and strengthen our stand on client facing roles with the BU. Employment Tax Account Manager would be subjected to a NPS survey from the clients post completion of an Transaction/conversation. A higher NPS would mean higher client retention
Shift:Service( 06:30 PM - 03:30 AM)
Skill:Voice Generic
JobCode:Voice Operations
Grade/Level:G2L2
##LI-DNIIn this role, Associate will oversee a portfolio of assigned clients in this pilot process ,their responsibilities include developing strong relationships with clients, connecting with key business executives and stakeholders to drive improvements . Account Managers are expected to handle client escalations, complaints/concerns, and negotiations/ feedback. In this role, they will also be responsible for client retention and experience; liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. They need to - 1)Serve as the lead point of contact for all client account management matters. 2)Build and maintain strong, long-lasting client relationships. 3)Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors. 4)Ensure the timely and successful delivery of our solutions according to client needs and objectives. 5)Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics and prepare and share reports Employment Tax Account Manager is a client facing role and understanding the criticality its important we exhibit the right impressions with the clients & BU, Account Manager would be responsible for consistently delivering high quality work and results to show case our competence and reliability, this will help ADPI build better relationships and strengthen our stand on client facing roles with the BU. Employment Tax Account Manager would be subjected to a NPS survey from the clients post completion of an Transaction/conversation. A higher NPS would mean higher client retention