Mortgage Operations, Consultant

• Supervise the junior staff in Redemption & Custodian Unit.
• Coach, mentor and develop team members.

• Oversee daily operations and ensure compliance with regulatory and internal requirements.
• Monitor incoming requests and review on tracker to ensure timely processing in accordance with regulatory Turnaround Time (“TAT”) requirements.
• Support audit, compliance reviews and issue resolution.

• Ensure timely and accurate issuance of redemption statements.
• Oversee loan settlement, discharge and related documentation.
• Ensure service standards and turnaround time are met.

• Act as Attorney for the Bank in executing loan and policy related documents.
• Ensure proper safeguarding, retention and disposal of loan and security documents.
• Ensure accurate collateral, security and credit file records and data in system.
• Ensure timely monitoring of insurance take up and renewals for landed properties.

• Prepare, validate and submit CCRIS reports accurately and within stipulated regulatory timelines.
• Ensure data integrity and compliance with regulatory requirements relating to CCRIS reporting.
• Manage customer enquiries received through hotline channels and provide timely assistance.
• Handle, investigate and facilitate the resolution of customer complaints within the turnaround time.
• Liaise with customers, solicitors and internal stakeholders.
• Prepare and consolidate operational and management reports.
• Support and assist for timely resolution of customer complaints.
• Undertake ad hoc duties and assignments as assigned by the management.

• Review and improve operational processes and controls.
• Maintain and update SOPs, policies and manuals.
• Participate in system enhancement, digitalization and transformation projects.

• Bachelor’s Degree in Business / Finance / Banking / Economics / Legal or other relevant education or related experiences.
• Have at least 10 years of related working experience in Financial Services industry or credit, audit and compliance with a minimum of 5 years’ experience at managerial capacity.
• Conversant with Legal / Statutory / Regulatory policies and guidelines.
• Well-versed in mortgage loan calculations, including interest and instalment calculation and computation, redemption quoting, and loan account reconciliation.
• Other skills: Proficiency in Microsoft Office software, effective verbal and written communication skills, strong initiative and result oriented.
• Result driven and effective in managing team and other stakeholders.

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