English (speaking) Customer Service Specialist - Remote (based in the Philippines) - Permanent

Your work will help ensure smooth clinical operations for a global pharmaceutical leader—supporting processes that ultimately improve patient outcomes worldwide.

• →Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes.
• →Troubleshoot and resolve common issues; escalate complex cases when needed.
• →Manage user accounts and access across multiple platforms.
• →Ensure timely, accurate case handling and maintain high service standards.
• →Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations.

• Fluent in English (written and spoken).
• Strong communication and customer service skills with empathy and clarity.
• Ability to multitask under pressure and maintain attention to detail.
• Previous helpdesk or service desk experience is a plus; life sciences or healthcare background preferred.
• Comfortable with technology and quick to learn new systems.

• Fully remote position, from wherever you want in the Philippines.
• Type of contract: permanent.
• Working hours: Flexible schedule, 40h per week. Due to the global reach of the company, flexibility to work shifts and adapt to different time zones is required, but the permanent focus is the US and Canadian markets, with coverage typically between 8 AM – 8 PM EST.
• Predicted training schedule from 9 AM – 6 PM CET.
• Start date: as soon as possible.
• Internet allowance.
• Private health insurance
• Full training provided and dozens of E-Learning courses available