Supervisor - Laboratory Central Processing - Mount Sinai Hospital - Full Time/Nights (Midnight - 8am incl wknds & hol)

Responsible for the supervision and coordination of assigned administrative and general office activities consistent with departmental objectives, administrative policies and practices. Provides direct supervision for administrative and office support staff such as secretarial/administrative assistants, medical assistants, schedulers, data management and medical records staff. Ensures the successful delivery of support services within the department or unit. Assumes responsibility of higher (managerial) leadership for department as required.

1. Plans and schedules work for staff to ensure proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties.
2. Ensures adequate staffing for unexpected/emergency coverage.
3. Provides work direction, guidance, coaching and training for staff.
4. Establishes, reviews and revises work processes and procedures to ensure efficient and effective administrative activities.
5. Makes recommendations regarding fiscal and staffing requirements of the unit to assist in the preparation of budgetary recommendations.
6. Compiles information reflecting expenditures and develops comparisons.
7. Assists in the development of new methods, procedures and/or processes to increase efficiency and to improve service deliver, production, equipment performance, scheduling and quality control.
8. Establishes and maintains liaison with other departments, units or care centers, as well as within own department, to ensure effective coordination of work activities.
9. Fosters an environment of open communication and team work in support of the department and organizations goals and objectives.
10. Ensures compliance with department and organization policies & procedures.
11. Supervises and coordinates various personnel activities including, but not limited to, hiring, performance appraisals, training, disciplining and making salary increase recommendations.

12. Performs other related duties.

     

• Staff Supervision: Supervise staff, address personnel-related concerns, and resolve procedural issues to ensure efficient daily operations.
• Performance Management and Quality Assurance: Review and monitor staff performance to maintain and improve laboratory service quality, ensure adherence to established procedures, and maintain compliance with Medical Center policies and standards.
• Daily Operational Support: Assist management in resolving daily operational issues by collaborating and communicating effectively with physicians, FPA Managers, clinical research personnel, and FPA support staff.
• Payroll and Timekeeping Administration: Assist management with payroll processing and related administrative activities for the assigned area. Coordinate with the Finance Department as needed and provide periodic reports on staff sick leave, vacation time, and attendance.
• Project Coordination and Reporting: Support the Manager with Medical Center initiatives, special projects, data collection, and preparation of reports as required.
• Laboratory Operations and Technical Support: Perform laboratory bench work as needed to provide coverage during staffing shortages and ensure continuity of laboratory operations and timely specimen processing.
• Additional Responsibilities: Perform other duties and responsibilities as assigned by management to support departmental goals and operational efficiency.

• Bachelor's degree or Associates Degree with equivalent work experience
• 3 years of directly related experience with 1 year in a supervisory role or an equivalent combination of relevant education and/or experience.
• Understanding of HIPPA regulations
• Excellent oral and verbal communications skills
• Customer service/heavy phones
• Ability to type 30 words per minute

• Standing, walking, sitting, lifting and carrying up to 20 pounds, pushing, pulling, climbing, balancing, bending, stooping, squatting, crouching, twisting, reaching, handling, kneeling, and wrist dexterity.
• Speaking, hearing, and visual acuity to receive and interpret instructions.
• Verbal and written English communication skills for safe and effective patient care and to meet documentation standards.
• Maintain orderliness and cleanliness in working area.
• Works with and handles Biohazard specimens.
• Must meet the general requirements of the Medical Center as defined in Personnel Policy 13.2.