Veterinary Practice Manager

At NewDay Veterinary Care, we believe in delivering high quality medicine along with an exceptional client experience in a compassionate environment. With our innovative, comprehensive pet care experience, patients can experience veterinary care in a less stressful environment. A place where routine exams, diagnostics, vaccinations, and wellness programs are only a splash away from the pool and their best friends.

Located at Pet Paradise, NewDay Veterinary Care provides the highest level of care for our patients, while recognizing the importance of work-life balance and a team-oriented approach to medicine. With over 20 hospitals and growing, NewDay Veterinary Care aims to create a positive culture of engagement, community, partnership, and social relationships to maintain an environment fostering both personal and professional development.

This role is responsibile for managing and supporting two veterinary clinic locations. The Practice Manager will split their time between locations based on operational needs and ensure consistent standards of care and service across both clinics. 

• Lead by example in delivering professional, efficient, and exceptional client service
• Train and coach staff on client education regarding wellness plans, preventative care, pet health needs, wellness services, marketing campaigns, and related offerings
• Effectively address and resolve client concerns while maintaining positive relationships and promoting client satisfaction and retention
• Support day-to-day clinic operations while balancing administrative responsibilities and ensuring a consistent, high-quality client experience

• Direct, lead, and mentor paraprofessional staff to support their professional growth and deliver outstanding patient care support, client service, and business results
• Foster a positive, collaborative, and accountable team culture aligned with company protocols, priorities, and brand standards
• Build strong professional relationships with doctors, Pet Paradise associates, veterinary partners, field leadership, and corporate teams
• Conduct routine clinic team meetings, share important business updates, encouraging associate feedback, and promoting team engagement

• Oversee clinic operations to support consistent performance, wellness plan growth, and client and associate retention
• Develop and maintain effective paraprofessional staffing schedules, ensuring proper coverage based on client demand and business needs
• Monitor labor costs and productivity while ensuring appropriate staffing levels throughout all operating hours
• Ensure associates follow established practice policies, procedures, and operational standards

• Parter with senior leaders, doctors, and corporate teams to develop annual business plans, budgets, and wellness productivity goals
• Monitor financial and operational performance metrics and identify and implement opportunities to improve clinic performance, strengthen client retention, and support overall company growth
• Maintain appropriate inventory levels and ensure compliance with company policies and procedures, as well as all applicable local, state, and federal laws and regulations
• Manage cost containment, cash control/banking, loss prevention, office and medical supply ordering, and inventory management, maintaining acceptable wellness audit scores.