Service Writer - RideNow Phoenix

Location: Phoenix, AZ  |  Department: Service  |  Employment Type: Full-Time 

Are you ready to turn your passion into a high-octane career? We’re looking for a sharp, driven Powersports Service Advisor to join our fast-paced team. In this role, you’ll be the key connection between our customers and our service technicians, creating exceptional repair and maintenance experiences for powersports riders.

• Welcome & Consult: Greet service customers warmly, listen to their vehicle concerns, and clearly translate their needs into actionable repair orders.
• Manage Repair Orders: Open, update, and close work orders accurately in our system, ensuring precise labor and parts estimates.
• Communicate Proactively: Keep customers continuously informed on service status, job progress, estimates, and repair timelines.
• Coordinate with Technicians: Partner closely with certified service techs and parts specialists to maintain smooth workflow and timely job completions.
• Deliver Exceptional Service: Explain completed work, maintenance recommendations, and invoices clearly to ensure maximum customer satisfaction.
• Other job duties as assigned

• Service Advisor Experience: Prior experience in service writing or advising within powersports, automotive, or marine industries preferred.
• Powersports Knowledge: Strong familiarity with motorcycles, ATVs, UTVs, and personal watercraft is a plus.
• Customer First Focus: Exceptional communication and interpersonal skills to build trust with customers.
• Organizational Ability: Strong computer skills, multi-tasking capability, and comfort with dealership management software.
• Valid Driver's License: Active driver's license (motorcycle endorsement is a plus).
• Safety First mindset: Ability to safely navigate active dealership premises, vehicle lots, and showrooms around foot traffic and moving vehicles.
• Loud & Dynamic Environment: Comfort working in loud environments with frequent motorcycle noise, maintaining continuous situational awareness (head on a swivel) around active showroom and warehouse traffic.
• Physical Demands: Ability to frequently bend, stoop, crouch, sit, stand, and move about the dealership throughout the workday; regularly lift, move, or handle parts and equipment weighing up to 50 lbs, and push or pull powersports units and equipment weighing up to 850 lbs with or without assistance.

At RideNow Group, we’re powered by people. Our team of over 2,000 passionate crew members drives our success nationwide. Whether you’re an active rider or fueled by professional growth, working at RideNow means joining a high-energy, supportive environment where customer service and dedication to the ride come first.

RideNow Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by applicable laws.