Director of Hospitality - Takibi PDX

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication—and they’re serious about play.

At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime—it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.

• Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your effect—how your contributions shape the team, the guest experience, and the Snow Peak community.
• Make a memorable impact by being approachable, respectful, responsible, and joyful.
• Value all people for their skills, experience, and unique perspectives.

• Manage Restaurant Operations
• • Lead and oversee restaurant operations including oversight and support for staffing and shift coordination, while participating in key moments of service
  • Collaborate with Service Manager and Executive Sous Chef while remaining visible and engaged on the floor when needed
  • Ensure critical processes have clear procedures (SOPs), regularly audit for compliance, and maintain all safety, sanitation, and legal requirements
• Building High Performing Teams
• • Cultivate an inclusive and equitable workplace culture rooted in respect, curiosity, and hospitality
  • Lead regular meetings with FOH, BOH, and all-staff meetings to align on operational goals, team dynamics, and guest experience
  • Partner with HR to lead hiring, onboarding, performance management, and staffing plans
  • Mentor and coach restaurant leaders; foster internal mobility and team development
  • Maintain working knowledge of labor law and ensure compliance

• Collaborate with executive teams in defining and managing Takibi event proposals and develop sales strategy
• Manage, track, and report on sales activities and pipeline for events while managing client communications in collaboration with Service Manager (prospective to contract, billing and execution)

Requirements

Experience

• 7 years of restaurant, 5 years of management experience
• Demonstrated track record of independently leading a restaurant leadership team and owning its outcomes

Skills

• Extensive knowledge of and passion for Japanese food and beverage
• Proficient understanding of Microsoft Office Suite
• Proficient knowledge of compliance related laws and regulations
• Proficient understanding of training in food safety
• Proficient writing and documentation
• Demonstrated success in the use of written personnel performance management tools
• Proficient expertise in Excel and performance analysis and reporting
• Advanced understanding of the financial and business acumen to drive profitability
• Professional working fluency in Japanese (preferred)

Abilities

• Ability to mentor, coach and develop other leaders and build high functioning teams
• Ability to hold leaders and teams accountable to clear standards
• Ability to address performance and conduct issues directly and promptly
• Ability to build consensus across diverse stakeholders while advocating for a clear point of view, including with senior and cross-cultural leadership
• Ability to act with integrity, professionalism, and confidentiality
• Ability to operate POS (point of sale) systems, back-of-house systems and restaurant operating systems
• Decisive judgment in fast-paced, high-pressure environments
• Composure and steady presence that sets the tone for the team
• Excellent interpersonal, negotiation, and conflict resolution skills, including mediating between strong personalities
• Superior prioritization skills, with a proven ability to weigh competing requests and set clear priorities that protect the team’s focus
• Superior problem-solving abilities to meet ambiguous and multicultural needs
• Extremely organized with meticulous attention to detail

Physical Effort

• Lift and move up to 50 pounds
• Stand and walk for an 8-10 hour shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
• Ability to bear exposure to hot and cold environments

All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.