Patient Care Coordinator - Medspa

At Greenspring Medical Aesthetics, we believe beauty isn’t one-size-fits-all. Our experienced team works with each client to understand their unique goals and develop personalized, results-driven treatment plans using advanced aesthetic and wellness services in Arizona.

As a Client Growth Specialist at Greenspring Medical Aesthetics, you will serve as the first point of contact for prospective and existing clients, playing a critical role in driving revenue growth and ensuring consistent, high-quality lead management. This role combines customer engagement, sales conversion, and clinic support, with a strong focus on improving consultation show rates, close rates, and client retention.

This entry-level position is ideal for individuals who are motivated by results, enjoy client interaction, and thrive in a fast-paced, performance-driven environment. This position is built on the Outgrow philosophy by Alex Goldfayn, emphasizing proactive outreach, positive communication, and accountability for measurable results.

• Serve as the dedicated point of contact for new inbound leads and outbound follow-up, ensuring timely responses and personalized client communication.

• Proactively reach out to prospective clients via phone, text, and email to nurture interest, schedule consultations, and reduce appointment cancellations and no-shows.

• Actively educate clients on treatment options, promotions, and membership opportunities, tailoring recommendations to their goals and needs.

• Meet or exceed daily and weekly outreach activity benchmarks, including calls, texts, and emails, as established by the Client Growth Manager.

• Follow a structured, repeatable follow-up cadence to ensure consistency and persistence in lead management.

• Utilize positive, client-centered communication that reinforces trust, confidence, and urgency.

• Drive higher consultation show and close rates through consistent follow-up and value-based communication.

• Effectively cross-sell and upsell treatments, packages, and memberships, reinforcing client loyalty and repeat visits.

• Collaborate with providers and practice managers to align messaging, promotions, and client offers to maximize conversion rates.

• Maintain an optimistic and encouraging approach in all client conversations to inspire confidence and enhance outcomes.

• Provide support to the assigned home clinic while also serving as backup support for at least one additional clinic within the platform.

• Maintain accurate and up-to-date client records in the CRM/EMR system, including documentation of preferences, goals, and next steps.

• Partner with the Client Growth Manager to review weekly performance metrics and identify opportunities for improvement.

• Monitor and manage clinic scheduling to optimize provider utilization, including filling last-minute cancellations or openings with prospective clients.

• Track and report key performance indicators, including show rate, close rate, sales conversion, and membership enrollments.

• Demonstrate accountability for meeting individual and team goals while maintaining a client-first mindset.

• Participate in weekly reviews of performance activity to ensure consistency with the Outgrow model.

• 2+ years of experience in a customer service, call center, or sales environment; medspa, beauty, wellness, or healthcare experience preferred.

• Experience with outbound calling, appointment setting, or lead follow-up strongly preferred.

• Excellent verbal communication and listening skills.

• Comfortable discussing wellness, skincare, and cosmetic procedures.

• Organized, detail-oriented, and able to multitask in a fast-paced environment.

• Familiarity with appointment booking software is a plus.

• High school diploma or equivalent required; some college or relevant training is a plus.

If you are passionate about sales and aesthetics and want to join a dynamic team, we’d love to hear from you! Please submit your resume and a brief cover letter detailing your experience and why you would be a great fit for this role.